IT Support Specialist

3 weeks ago

Noida, Uttar Pradesh, India Clearwater Analytics Full time

Job Summary:

The IT Support Specialist at Clearwater Analytics plays a pivotal role in ensuring seamless technical operations. This position involves coordinating, diagnosing, and troubleshooting employee issues, providing support services, and advocating for customers by directing matters to the appropriate technical personnel.

Responsibilities:

  • Provide third-tier IT support to employees and business, resolving moderate to complex problems and tickets as a member of the Help Desk Team.
  • Respond to escalated employee issues and incidents in a proactive, timely fashion.
  • Complete tasks and projects supporting IT operations in delivering systems and features that provide significant value.
  • Resolve software, hardware, and network/802.1x issues.
  • Identify quality and reliability issues in systems maintained.
  • Tackle distributed system debugging, incident response, and reverse-engineering tasks.
  • Assist new hires with set-up, IT tools, and best practices.
  • Support the business with integration and provisioning, ensuring best practices are followed.
  • Assist in identifying, defining, and documenting best practices for system installation, configuration, troubleshooting, and monitoring.
  • Seek input from teammates and outside experts on systems and feature design.
  • Identify key gaps in automation and tooling functionality that will drive significant improvement in systems.
  • Execute on key deliverables for the business that require off-hour support or tasks.
  • Assemble workstations, including mechanical standing desks.
  • Unbox and organize inventory items.
  • Receive and organize inventory while maintaining inventory tracking system.
  • Install IT equipment, including TVs.
  • Maintain a clean and safe work environment.
  • Support new hires and more junior team members with development to become more proficient over time.

Required Skills:

  • Knowledge of Intune and JAMF administration.
  • Knowledge of Azure Active Directory.
  • Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC.
  • Experience with multiple Linux distributions and comfortable with command-line and scripting experience.
  • Experience with networks, firewalls/security, and operating systems.
  • Ability to lift 50 pounds safely.
  • Self-motivated and self-organized.
  • Basic mechanical aptitude.
  • Ability to troubleshoot first-tier computer hardware and software issues.
  • Strong computer skills, including proficiency in Microsoft Office.
  • Excellent attention to detail and strong documentation skills.
  • Outstanding verbal and written communication skills.
  • Strong organizational and interpersonal skills.
  • Exceptional problem-solving abilities.
  • Collaborates well with other teams.

Education & Experience:

  • Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.
  • 4+ years of relevant experience.

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