IT Support Specialist

1 month ago

Noida, Uttar Pradesh, India Clearwater Analytics Full time

Job Summary:

The IT Support Specialist plays a crucial role in ensuring the smooth operation of our technology infrastructure. As a key member of our Help Desk Team, you will be responsible for providing third-tier IT support to employees and business units, resolving moderate to complex problems and tickets in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support to employees and business units, troubleshooting and resolving software, hardware, and network issues.
  • Respond to escalated employee issues and incidents in a proactive and timely fashion.
  • Collaborate with other teams to identify and resolve quality and reliability issues in systems.
  • Assist new hires with setup, IT tools, and best practices.
  • Support the business with integration and provisioning, ensuring best practices are followed.
  • Identify key gaps in automation and tooling functionality that will drive significant improvement in systems.
  • Execute on key deliverables for the business that require off-hour support or tasks.
  • Assemble workstations, including mechanical standing desks.
  • Unbox and organize inventory items.
  • Receive and organize inventory while maintaining inventory tracking system.
  • Install IT equipment, including TVs.
  • Maintain a clean and safe work environment.
  • Support new hires and more junior team members with development to become more proficient over time.

Required Skills:

  • Knowledge of Intune and JAMF administration.
  • Knowledge of Azure Active Directory.
  • Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC.
  • Experience with multiple Linux distributions and comfortable with command line and scripting experience.
  • Experience with networks, firewalls/security, and operating systems.
  • Ability to lift 50 pounds safely.
  • Self-motivated and self-organized.
  • Basic mechanical aptitude.
  • Ability to troubleshoot first-tier computer hardware and software issues.
  • Strong computer skills, including proficiency in Microsoft Office.
  • Excellent attention to detail and strong documentation skills.
  • Outstanding verbal and written communication skills.
  • Strong organizational and interpersonal skills.
  • Exceptional problem-solving abilities.
  • Collaborates well with other teams.

Education & Experience:

  • Degree in Information Technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.
  • 4+ years of relevant experience.

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