Help Desk Technician

2 weeks ago


Noida, India Tata Consultancy Services Full time

We are Hiring for the position of SERVICE DESK L1 ; Location: Noida Work mode: WFO Experience : 4 to 8 Years Job Description: Responsibilities Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Respond to email messages for customers seeking help. Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures. Install, modify, and repair computer hardware and software. Determining the best solution based on the issue and details provided by customers.



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    2 weeks ago


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    6 days ago


    Noida, India Tata Consultancy Services Full time

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    5 days ago


    Noida, India Tata Consultancy Services Full time

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    5 days ago


    noida, India Tata Consultancy Services Full time

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