Reservations Executive

3 days ago


India The Hosteller Full time

Job brief:

The Hosteller, a chain of backpacker hostels with 60+ hostels across India currently, is the perfect pit-stop for global as well as local travelers to relax, rejuvenate, and experience India's rich heritage while not worrying about a clean, safe, and smart place to stay. It is one of the fastest-growing hostel chains in India that is uniquely designed, filled with activities and experiences for travelers to enjoy, and offers quality budget accommodation.

Job Role : Reservations Associate/Executive

Location : Head office, Mumbai

Key Responsibilities :

Proactively communicate with guests through various channels (phone, email, chat) to provide pre-arrival information, answer inquiries, and address concerns Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary Coordinate with the reservations team to ensure seamless handover of guest information and

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