Operations Coordinator

5 hours ago

India beBeeHotel Full time ₹ 20,00,000 - ₹ 25,00,000
Job Overview

To oversee the operations of a reservation team by assisting to coordinate operational plans to meet hotel sales targets.


  • In absence of Revenue Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
  • Sell Group products and services using up-selling and suggestive selling techniques.
  • Promote hotels and ICHG generally products and services.
  • Maintain a high level of product and service knowledge about hotels.
  • Prepare and execute action plans which increase reservation sales and associated business.
  • Record and process reservations made by phone, fax, email.
  • Accept wait list reservations. Process amendments to reservations such as extensions, early departures, etc.
  • Manage no show reservations by investigation and recording of same.
  • Record special billing arrangements for groups and conventions.
  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
  • Implementation of IHG Way of Sales.
  • Maintain knowledge of special rates, offers, promotions.
  • Monitor reservation levels and inform Managers of current and future occupancy rates.
  • Prepare reports as requested, e.g., to travel agents, business houses, etc.
  • Prepare reservation sales reports.

 


Guest Experience:
  • Provide guests with information, e.g. loyalty programs, area attractions, restaurants, facility information, to enhance guest experience.

 


Responsible Business:
  • Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with the appropriate department on solutions.
  • Develop awareness and reputation of the hotel and the brand in the local community.
  • Perform other duties as assigned.
  • May also serve as manager on duty.

 


Qualifications:
  • Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.
  • 2 years related experience or one year reservations front office experience including supervisory experience, or an equivalent combination of education and experience.

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