Parking Operations Manager

15 hours ago


Bengaluru, Karnataka, India Bangalore International Airport Ltd Full time
Job Purpose BIAL is a business of businesses and has multiple sub brands* that have their own brand identities and KPIs aligned with the overall organization goals to drive revenue. The Parking Operations Manager will be responsible for overseeing the end-to-end operations of airport parking and associated commercial activities. This includes coordination with internal departments, external vendors, and stakeholders to ensure seamless functioning, revenue management, compliance, and customer experience. The role demands a seasoned professional with deep expertise in parking operations within large infrastructure environments.

Operational Management

Manage daily parking operations across all zones (P1–P7, EV stations, PRM slots, etc.)

Ensure smooth traffic flow, queue management, and system uptime (e.g., Monitor and maintain hygiene, signage, and infrastructure standards

Ensure timely updates and compliance from vendor SPOCs

Oversee parking fee collection, cash counter audits, and reconciliation

Ensure accurate billing, invoicing, and reporting to Commercial & finance team

Compliance & Audit

Ensure adherence to safety, regulatory, and operational protocols

Maintain logs for incident reports eg: civil/electrical work, and system failures

Customer Experience & Social Media

Monitor guest experience across landside areas and parking zones

Coordinate with social media teams for promotions updates, alerts, and feedback

Minimum 7-10 years of experience in parking operations within large infrastructure setups (e.g., airports, malls, transport hubs)

Proven experience in multi-stakeholder coordination and vendor management

Strong understanding of parking systems , traffic flow , and commercial operations

Familiarity with audit processes , billing systems , and compliance standards

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