Senior Operations Manager

17 hours ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,20,00,000 - ₹ 1,80,00,000
Job Title: Senior Operations ManagerKey Responsibilities:
  • Lead and manage a team of experienced professionals, setting daily goals and monitoring progress to optimize sales performance.
  • Build rapport with prospects, address objections, and present offerings with precision and emotional intelligence.
  • Develop in-depth knowledge of project pricing, unit availability, promotional offers, buyer concerns, and negotiation strategies.
  • Ensure daily adherence to established procedures from welcoming visitors to structured tours, documentation, CRM updates, and closure workflows.
  • Facilitate upsell conversations to promote higher floors, premium views, clubhouse upgrades, or add-on parking based on buyer profiles.
  • Train the team on pitch structure, pricing articulation, objection handling, and negotiation techniques.
  • Monitor visitor patterns, buyer questions, and conversion blockers, recommending tactical interventions to improve performance.
  • Provide real-time market feedback to central teams, including competitor pricing, offers, and buyer sentiment.
  • Oversee post-sale touchpoints, including hand-holding high-value customers for feedback, referrals, and cross-sell opportunities.
  • Audit, process feedback, establish charters, and clarify SOPs for the operations team in conjunction with strategy heads.

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