Parking Operations Manager

3 weeks ago

Bengaluru, Karnataka, India Bangalore International Airport Ltd Full time

Job Purpose

BIAL is a business of businesses and has multiple sub brands* that have their own brand identities and KPIs aligned with the overall organization goals to drive revenue. This role primarily will define go to market strategy to achieve profitability.

The Parking Operations Manager will be responsible for overseeing the end-to-end operations of airport parking and associated commercial activities. This includes coordination with internal departments, external vendors, and stakeholders to ensure seamless functioning, revenue management, compliance, and customer experience. The role demands a seasoned professional with deep expertise in parking operations within large infrastructure environments.

1.Principles Accountabilities

Operational Management

  • Manage daily parking operations across all zones (P1–P7, EV stations, PRM slots, etc.)
  • Ensure smooth traffic flow, queue management, and system uptime (e.g., SkiData gates)
  • Monitor and maintain hygiene, signage, and infrastructure standards

Vendor & Stakeholder Coordination

  • Liaise with concessionaire partners for service delivery, grooming, and discipline
  • Coordinate with airport departments (Security, Maintenance, Customer Service, etc.)
  • Ensure timely updates and compliance from vendor SPOCs

Revenue & Billing Oversight

  • Oversee parking fee collection, cash counter audits, and reconciliation
  • Ensure accurate billing, invoicing, and reporting to Commercial & finance team
  • Monitor RFID/system usage and prevent misuse

Compliance & Audit

  • Ensure adherence to safety, regulatory, and operational protocols
  • Prepare for internal and external audits with complete documentation
  • Maintain logs for incident reports eg: civil/electrical work, and system failures

Customer Experience & Social Media

  • Monitor guest experience across landside areas and parking zones
  • Address grievances and ensure timely resolution
  • Coordinate with social media teams for promotions updates, alerts, and feedback

2.Education qualification and pre-requisites

  • Minimum 7-10 years of experience in parking operations within large infrastructure setups (e.g., airports, malls, transport hubs)
  • Proven experience in multi-stakeholder coordination and vendor management
  • Strong understanding of parking systems, traffic flow, and commercial operations
  • Familiarity with audit processes, billing systems, and compliance standards

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