Tigi hr | implementation engineer

21 hours ago


Delhi, India TIGI HR Full time
Position Title: Customer Onboarding Engineer/Sr. Customer Onboarding Engineer
Experience: 3-5 Years/ 5+ Years
Location: Ahmedabad (WFO)
Roles & Responsibility:
 You need to provide technical guidance/training and customer service for our clients.
 You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying
cool under pressure.
 Coordinate with Business Analyst or Engineering team for solution development
 Handling integration of proposed solutions with the existing hardware setup, legacy systems, and
third-party applications
 Flexible travel as per the project requirement.
 Should have good command on network protocols (BGP, MPLS, OSPF, SNMP, SMTP etc..) and
troubleshooting techniques.
 Excellent written and verbal English communication skills.
 Drive the implementation activity as per the agreed timeline and budget.
 Build rapport with clients.
 Interface with Network Implementation and Engineering as necessary to support ongoing Network activities.
 Product Installations and configuration (Onsite or Remotely)
 Conduct Product Training to client
 Providing proper handover to support team for smooth operations.
 Publish weekly project status to internal and external stakeholders.
Requirements:
 Sound knowledge about SNMP, TRAP, and networking protocols.
 Linux Certification.
 Hands-on middleware, web server, database, router, and switch will be an added advantage.
 You should be able to understand customer requirements and translate the same in solutions.
 Should have experience in application deployment in Linux servers with WEB and Database.
 Application set up with default data configuration.
 Linux, Windows, and networking knowledge along with web server and database.
 Excellent verbal and written communication skills.
 Sound in client coordination and presentation.
 Bachelor’s degree in computer science, Engineering, or equivalent demonstrated IT work.
 Quick problem-solving ability.
 Understand client’s requirements & their current processes.
 Drive User Acceptance Test (UAT) with client and get sign-off done for project closure.
Good to have Skill set:
 Hands-on experience on Linux servers, Windows and Networking is a must.

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