TeamLease Edtech | Inside Sales Manager

2 weeks ago


uttar pradesh, India TeamLease Edtech Full time
Job description
About TeamLease Edtech ( EdTech ( formerly known as Schoolguru Eduserve) is Indias leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of India’s largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, and certificate programs
Behavioural skills:
Communication skills/ team leading
Ability to multitask and remain calm under pressure,
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Patient & dynamic personality
Open to work beyond fixed office time, If required
Role and Responsibilities:
Hiring, training, coaching of call centre counsellors
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency
Performance review - prepare metrics and MIS . Track reports on callers performance
Operational Management, managing the floor, ownership and problem resolution. Coaching and feedback, motivating, training and development of staff
Liaison with Client, their SPOCs and submission of desired reports
Receive target, monitor performance, and update management on the state and progress
Continuous improvement initiatives
Reporting on the daily update on call centre operations
Ensure the adequate lead conversion to closure thru callers
Exposure to Managing Channel Partners would be added advantage

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