Customer Success Specialist, Life Science
3 weeks ago
JoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company The Role The Customer Success Specialist will be responsible for helping researchers and faculty members at international universities and research centers integrate JoVE’s content into their syllabi and support training and research activities via JoVE resources. Responsibilities: Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom; Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc) Providing customer feedback to sales, product and marketing teams Delivering Product Awareness within new and ongoing customer Universities and Research Institutes Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention Requirements: A Masters or PhD Degree in STEM (Biology and Chemistry preferred) Experience/familiarity with laboratory settings is required Previous experience in teaching, science communications or customer-facing roles are preferred Extensive knowledge of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology Demonstrated ability to deliver excellent presentations for large and small groups Experience in networking with scientists and decision-makers via cold calling Experience in public speaking and creating engaging presentations for teachers, researchers, librarians, and decision-makers Excellent English communication skills (native or full working proficiency) Willingness to work 9 am to 5 pm EDT (inclusive of daylight saving) Why Join JoVE? When working with JoVE, you can expect salary and benefit package competitively placed within the local market You will make a direct impact in accelerating science research and in improving student learning in science education Opportunity to work with global teams and in an environment that promotes innovation and collaboration Our strong promotion from within culture draws a clear path to advance your career with us
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Customer success specialist, life science
3 weeks ago
Bangalore, India JoVE Full timeJo VE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK,...
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Customer Success Specialist, Life Science
3 weeks ago
bangalore, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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Customer Success Specialist, Life Science
4 weeks ago
bangalore, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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Customer Success Specialist, Life Science
4 weeks ago
bangalore, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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Customer Success Specialist, Life Science
4 weeks ago
Bangalore Urban, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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Customer Success Specialist, Life Science
4 weeks ago
Bangalore Urban, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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Presales - Medical Device / Life Sciences
4 months ago
Bangalore Rural District, Karnataka, India Saaki Argus And Averil Consulting Full time**About the Client: Our client is a Engineering and R & D (ERD) services company with global presence. **Role Summary: Seeking a talented and experienced Presales Specialist with expertise in the medical or life sciences or healthcare provider domain. As a Presales Specialist, you will be responsible for understanding customer requirements, providing...
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Marketing Specialist, Life Science
1 month ago
bangalore, India JoVE Full timeJoVE (www.jove.com) is a USA-based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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bangalore, India JoVE Full timeJoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as...
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Customer Success Specialist
2 weeks ago
bangalore, India Kasplo Full timeAs a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...
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Customer Success Specialist
2 weeks ago
Bangalore, India Kasplo Full timeAs a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...
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Customer Success Specialist High Schools
2 months ago
bangalore, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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Customer Success Specialist High Schools
2 months ago
bangalore, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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Customer Success Specialist
2 weeks ago
bangalore, India Inuio Retail Collective Full timeWe're seeking a tech-savvy and customer-centric individual (coding knowledge not required) to join our team as a Customer Success & Tech Support Admin. You'll be the driving force behind our clients' success, guiding them through their journey with our proprietary Retail Experience Management software. This intuitive platform boasts a remarkably low learning...
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Customer Success Specialist
2 weeks ago
Bangalore, India Inuio Retail Collective Full time € 2,16,000 - € 3,60,000We're seeking a tech-savvy and customer-centric individual (coding knowledge not required) to join our team as a Customer Success & Tech Support Admin. You'll be the driving force behind our clients' success, guiding them through their journey with our proprietary Retail Experience Management software. This intuitive platform boasts a remarkably...
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Identity Operations Specialist
2 weeks ago
Bangalore, India Success Booster Full timeRole OverviewThe Identity Operations Specialist plays a pivotal role in ensuring seamless access management, resolving identity-related issues, and maintaining compliance with cybersecurity policies at Success Booster.As part of our Identity and Access Management (IAM) team, you'll contribute to enhancing our overall security posture.ResponsibilitiesIdentity...
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Customer Success Specialist
2 weeks ago
Bangalore Metropolitan Area, India Kasplo Full timeAs a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...
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Customer Success Specialist High Schools
2 months ago
Bangalore Urban, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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Customer Success Specialist
3 weeks ago
Bangalore, India EMOVUR Full timeCompany Description Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Job Description Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...
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Customer Success Specialist
3 weeks ago
bangalore, India EMOVUR Full timeCompany DescriptionEmovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Job DescriptionEmovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...
