Customer Success Specialist, Life Science
1 month ago
JoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company
The Role
The Customer Success Specialist will be responsible for helping researchers and faculty members at international universities and research centers integrate JoVE’s content into their syllabi and support training and research activities via JoVE resources.
Responsibilities:
- Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom;
- Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
- Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
- Providing customer feedback to sales, product and marketing teams
- Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
- Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention
Requirements:
- A Masters or PhD Degree in STEM (Biology and Chemistry preferred)
- Experience/familiarity with laboratory settings is required
- Previous experience in teaching, science communications or customer-facing roles are preferred
- Extensive knowledge of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
- Demonstrated ability to deliver excellent presentations for large and small groups
- Experience in networking with scientists and decision-makers via cold calling
- Experience in public speaking and creating engaging presentations for teachers, researchers, librarians, and decision-makers
- Excellent English communication skills (native or full working proficiency)
- Willingness to work 9 am to 5 pm EDT (inclusive of daylight saving)
Why Join JoVE?
- When working with JoVE, you can expect salary and benefit package competitively placed within the local market
- You will make a direct impact in accelerating science research and in improving student learning in science education
- Opportunity to work with global teams and in an environment that promotes innovation and collaboration
- Our strong promotion from within culture draws a clear path to advance your career with us
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