Customer Success Specialist, Life Science
1 month ago
JoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company
The Role
The Customer Success Specialist will be responsible for helping researchers and faculty members at international universities and research centers integrate JoVE’s content into their syllabi and support training and research activities via JoVE resources.
Responsibilities:
- Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom;
- Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
- Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
- Providing customer feedback to sales, product and marketing teams
- Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
- Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention
Requirements:
- A Masters or PhD Degree in STEM (Biology and Chemistry preferred)
- Experience/familiarity with laboratory settings is required
- Previous experience in teaching, science communications or customer-facing roles are preferred
- Extensive knowledge of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
- Demonstrated ability to deliver excellent presentations for large and small groups
- Experience in networking with scientists and decision-makers via cold calling
- Experience in public speaking and creating engaging presentations for teachers, researchers, librarians, and decision-makers
- Excellent English communication skills (native or full working proficiency)
- Willingness to work 9 am to 5 pm EDT (inclusive of daylight saving)
Why Join JoVE?
- When working with JoVE, you can expect salary and benefit package competitively placed within the local market
- You will make a direct impact in accelerating science research and in improving student learning in science education
- Opportunity to work with global teams and in an environment that promotes innovation and collaboration
- Our strong promotion from within culture draws a clear path to advance your career with us
-
Customer Success Specialist, Life Science
1 month ago
Bangalore Urban, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Customer Success Specialist, Life Science
1 month ago
Bangalore, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Customer success specialist, life science
1 month ago
Bangalore, India JoVE Full timeJo VE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK,...
-
Customer Success Specialist, Life Science
1 month ago
bangalore, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Customer Success Specialist, Life Science
1 month ago
bangalore, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Customer Success Specialist, Life Science
1 month ago
bangalore, India JoVE Full timeJoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Presales - Medical Device / Life Sciences
5 months ago
Bangalore Rural District, Karnataka, India Saaki Argus And Averil Consulting Full time**About the Client: Our client is a Engineering and R & D (ERD) services company with global presence. **Role Summary: Seeking a talented and experienced Presales Specialist with expertise in the medical or life sciences or healthcare provider domain. As a Presales Specialist, you will be responsible for understanding customer requirements, providing...
-
bangalore, India Strand Life Sciences Full timeRole: Product Marketing ExecutiveLocation: BangaloreAbout Strand Life Sciences:Strand is a 24-year-old spin-off from the Indian Institute of Science. We are a cutting-edge Genomics company with a global customer base. We build applications that use DNA sequencing to improve human health. In the process, we build algorithms, data pipelines, and visualizations...
-
bangalore, India Strand Life Sciences Full timeRole: Product Marketing Executive Location: Bangalore About Strand Life Sciences: Strand is a 24-year-old spin-off from the Indian Institute of Science. We are a cutting-edge Genomics company with a global customer base. We build applications that use DNA sequencing to improve human health. In the process, we build algorithms, data pipelines, and...
-
bangalore, India JoVE Full timeJoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as...
-
Editorial Marketing Specialist, Life Sciences
2 weeks ago
bangalore, India JoVE Full timeJoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as...
-
Customer Success Specialist
3 weeks ago
bangalore, India Kasplo Full timeAs a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...
-
Customer Success Specialist
3 weeks ago
Bangalore, India Kasplo Full timeAs a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...
-
Lead-Customer Success
4 weeks ago
Bangalore Urban, India BHIVE Workspace Full timeRole : Lead - Customer Success (Hospitality) Experience Range : 6-8 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...
-
Lead-Customer Success
4 weeks ago
Bangalore Urban, India BHIVE Workspace Full timeRole : Lead - Customer Success (Hospitality)Experience Range : 6-8 Years ExperienceQualification : Bachelors of Hotel ManagementInterview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR RoundAbout the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...
-
Customer Success Lead
5 days ago
Bangalore Urban, India Cropin Full timeAbout the RoleWe are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
-
Customer Success Manager
2 months ago
Bangalore Urban, India Graphy Inc. Full timeJob Overview: Graphy ( is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
2 months ago
Bangalore Urban, India Graphy Inc. Full timeJob Overview:Graphy (www.graphy.com) is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products...
-
Customer Success Partner
9 hours ago
Bangalore Urban, India SHC Full timeThe Opportunity:SHC is a SaaS startup servicing clients in the US. The solution is a software platform for Health Clubs and Gyms. It helps members interact with the Club or Gym. And it helps clubs and gyms sell more and save on labour costs.We are searching for a passionate and experienced Customer Success Partner to be part of our Customer Success Team. Our...
-
Customer Success Specialist
3 weeks ago
bangalore, India Inuio Retail Collective Full timeWe're seeking a tech-savvy and customer-centric individual (coding knowledge not required) to join our team as a Customer Success & Tech Support Admin. You'll be the driving force behind our clients' success, guiding them through their journey with our proprietary Retail Experience Management software. This intuitive platform boasts a remarkably low learning...
