Identity Operations Specialist

4 weeks ago

Bangalore, India Success Booster Full time

Role Overview

The Identity Operations Specialist plays a pivotal role in ensuring seamless access management, resolving identity-related issues, and maintaining compliance with cybersecurity policies at Success Booster.

As part of our Identity and Access Management (IAM) team, you'll contribute to enhancing our overall security posture.

Responsibilities

  • Identity Ticket Management
    • Promptly troubleshoot and resolve identity tickets and inquiries using system knowledge and team Standard Operating Procedures (SOP's).
    • Interface directly with employees to address access and application integration needs.
  • Access Management
    • Manage user accounts and access permissions within the organization's identity management system.
    • Collaborate with the IAM team to ensure appropriate access levels across systems and applications.
    • Administer the IAM system daily, including user and group provisioning and deprovisioning.
  • Project Contributions
    • Contribute to IAM projects, such as security enhancements and access control process improvements.
    • Create and contribute to operations improvements such as SOP's, and team metrics/reporting.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • Minimum of 2 years of experience in IAM or related roles.
  • Proficiency with Okta, Active Directory, and CyberArk (strongly preferred).
  • Strong understanding of access controls, identity governance, and security best practices.
  • Excellent communication and collaboration skills.
  • Ability to work independently and as part of a team.
  • Willingness to work and support 24x5 shift coverage (Monday to Friday).

Additional Skills

  • Motivated and comfortable working independently to resolve customer issues.
  • Stay informed about the latest IAM trends and incorporate best practices.
  • Effective written and verbal communication skills to work directly with employees and represent the IAM team.
  • Powershell scripting for Active Directory operations a plus.
  • IT Audit experience is a plus.
  • Technological skills to assist in building and maintaining IAM processes.

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