Customer Success Specialist High Schools

2 months ago

Bangalore Urban, India JoVE Full time

JoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company


The Role


The Customer Success Specialist will be responsible for helping teachers at school districts integrate JoVE’s content and resources into their syllabi and activities.


Responsibilities:


  • Customer-facing role with a focus to set up meetings for curriculum consultation and increase usage at existing customers to boost usage of JoVE resources in the classroom
  • Delivering presentations and webinars at education seminars and workshops
  • Developing relationships with key decision makers at school districts through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
  • Providing customer feedback to sales, product and marketing teams
  • Delivering Product Awareness within new and existing school districts
  • Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention


Requirements:


  • A Masters or PhD Degree in STEM (Biology and Chemistry preferred)
  • Previous experience in teaching, science communications or customer-facing roles are preferred
  • Extensive knowledge of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Excellent English communication skills (native or full working proficiency)
  • Willingness to work 9 am to 5 pm EDT (inclusive of daylight saving)


Why Join JoVE?


  • When working with JoVE, you can expect salary and benefit package competitively placed within the local market
  • You will make a direct impact in accelerating science research and in improving student learning in science education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Our strong promotion from within culture draws a clear path to advance your career with us

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