Customer Service Specialist

2 months ago

Bangalore Urban, India zenda Full time

Company Background:


At Nexquare , we are a leading EdTech company transforming education systems globally through data science. Our mission is to democratize learning by empowering countries, schools, and educators to rethink traditional education models. We partner with a wide range of institutions, from grassroots initiatives to premium establishments, using cutting-edge technology and a modern approach.


Data is at the core of everything we do. By prioritizing data-driven insights, we help institutions operate, manage, teach, and learn more effectively. Our solutions are scalable, innovative, and tailored to meet the evolving needs of regulators, governments, K-12 schools, and universities.

We foster a flat, inclusive organizational structure that encourages collaboration and innovation. Our agile team is passionate about reshaping education through meaningful, user-friendly platforms.


At Nexquare, we seek professionals with an entrepreneurial mindset, ready to make an impact and help shape the future of education.


Client Success and Implementation Associate

Location - Bangalore

Experience Level: 2-5 Years

Compensation: Upto 7.5 Lacs per annum (flexible for the right candidate with relevant experience) + Generous ESOPs in a fast growing venture


Responsibilities:


  • Engage with clients to gather requirements and understand their specific business needs.
  • Customize and configure software to align with client workflows and processes.
  • Manage project timelines, ensuring smooth and timely implementation.
  • Provide training sessions to clients' end-users, guiding them through software usage.
  • Work with QA teams to address bugs and defects during the implementation phase.
  • Maintain clear communication with both clients and internal technical teams to resolve issues.
  • Oversee the in-house ticketing system to handle client concerns and ensure timely resolution.
  • Collaborate with product development teams to prioritize enhancements based on client feedback.
  • Support senior implementation specialists and coordinate across teams on ongoing projects.


Requirements:


  • Strong understanding of SaaS platforms.
  • 2-5 years of experience in software implementation, configuration, integration, or technical support.
  • Excellent problem-solving skills and the ability to manage client concerns professionally.
  • Ability to build and maintain strong client relationships throughout the implementation process.
  • Strong verbal and written communication skills for effective interaction with clients and internal teams.
  • Presentation skills to deliver comprehensive training and software demonstrations to clients.
  • Proven ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Experience with software service management is required; familiarity with MySQL is preferred but not mandatory.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience is desirable.

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