Customer Success Specialist

4 weeks ago

bangalore, India EMOVUR Full time

Company Description

Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.


Job Description


Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and experienced Customer Success Manager to join our team. The ideal candidate will have a passion for building strong relationships with customers, a deep understanding of customer needs, and a proven track record of driving customer satisfaction and retention. As a Customer Success Manager, you will be the primary point of contact for our customers, helping them to achieve their goals and maximise the value of our solutions.


Key Responsibilities:


  • Customer Onboarding and Training: Guide new customers through the onboarding process, ensuring a smooth and efficient transition to our products and services. Provide training and resources to help customers effectively utilize our solutions
  • Relationship Management: Build and maintain strong, long-lasting relationships with customers, acting as a trusted advisor and advocate for their needs within the company
  • Customer Success Planning: Develop and execute customer success plans that outline key milestones, deliverables, and success metrics to ensure customers achieve their desired outcomes
  • Product Adoption and Utilization: Monitor and analyze customer usage data to identify trends and areas for improvement. Provide insights and recommendations to help customers fully leverage our products
  • Issue Resolution: Proactively identify and resolve customer issues, coordinating with internal teams to ensure timely and effective solutions
  • Renewals and Retention: Drive customer renewals and retention by demonstrating the ongoing value of our solutions and addressing any concerns or challenges
  • Customer Feedback: Gather and communicate customer feedback to relevant teams to inform product development and improve overall customer experience
  • Advocacy and Growth: Identify and nurture opportunities for account expansion and upsell, collaborating with sales and marketing teams to drive growth


Requirements


  • Bachelor's degree in Business, Marketing, or a related field. Advanced degrees or relevant certifications are a plus
  • 1-3 years of experience in customer success, account management, or a related role, preferably within WhatsApp Business API Industry
  • Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to a diverse audience
  • Comfortable with technology and able to quickly learn new tools and systems. Experience with CRM software and customer success platforms is a plus
  • Strong customer orientation with a proven ability to build and maintain customer relationships
  • Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically
  • Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support


  • Customer Success Specialist

    3 weeks ago

    bangalore, India Kasplo Full time

    As a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...

  • Customer Success Specialist

    3 weeks ago

    Bangalore, India Kasplo Full time

    As a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...

  • Customer Success Specialist

    3 weeks ago

    Bangalore Metropolitan Area, India Kasplo Full time

    As a Customer Success Specialist, you will be the primary point of contact for customers, ensuring they derive maximum value from our products or services. Your role is pivotal in fostering strong relationships with customers, addressing their needs, and ensuring their satisfaction and retention. You will work closely with the sales, support, and product...

  • Customer Success Specialist

    1 month ago

    Bangalore, India EMOVUR Full time

    Company Description Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Job Description Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...

  • Customer Success Specialist

    1 month ago

    bangalore, India EMOVUR Full time

    Company DescriptionEmovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Job DescriptionEmovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...

  • Customer success specialist

    4 weeks ago

    Bangalore, India EMOVUR Full time

    Company Description Emovur is a growing CPaa S platform that provides end-to-end Whats App API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - Whats App. Job Description Emovur is leading the next paradigm shift in CPaa S computing and is looking for a...

  • Customer Success Specialist

    4 weeks ago

    Bangalore, India EMOVUR Full time

    Company Description Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Job Description Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic...

  • Customer Success Specialist

    1 month ago

    bangalore, India EMOVUR Full time

    Company DescriptionEmovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Job DescriptionEmovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...

  • Customer Success Specialist

    4 weeks ago

    bangalore, India EMOVUR Full time

    Company Description Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Job Description Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...

  • Customer Success Specialist

    2 months ago

    bangalore, India Prosperr.io Full time

    We’re Hiring: Customer Success Intern at Prosperr.io! About Company: We are revolutionizing income tax management for salaried individuals, aiming to alleviate the tax burden through a unique blend of cutting-edge AI & ML technologies. Join our dynamic startup environment where your contributions will shape a brighter financial future for many. Be part of...

  • Customer Success Specialist

    3 weeks ago

    bangalore, India Inuio Retail Collective Full time

    We're seeking a tech-savvy and customer-centric individual (coding knowledge not required) to join our team as a Customer Success & Tech Support Admin. You'll be the driving force behind our clients' success, guiding them through their journey with our proprietary Retail Experience Management software. This intuitive platform boasts a remarkably low learning...

  • Customer Success Specialist

    3 weeks ago

    Bangalore, India Inuio Retail Collective Full time € 2,16,000 - € 3,60,000

    We're seeking a tech-savvy and customer-centric individual (coding knowledge not required) to join our team as a Customer Success & Tech Support Admin. You'll be the driving force behind our clients' success, guiding them through their journey with our proprietary Retail Experience Management software. This intuitive platform boasts a remarkably...

  • Customer Success Specialist

    2 months ago

    Bangalore, India Prosperr.io Full time

    We’re Hiring: Customer Success Intern at Prosperr.io! About Company: We are revolutionizing income tax management for salaried individuals, aiming to alleviate the tax burden through a unique blend of cutting-edge AI & ML technologies. Join our dynamic startup environment where your contributions will shape a brighter financial future for many. Be part of...

  • Customer Success Specialist

    5 days ago

    bangalore, India Ticmint Full time

    About Ticmint: At Ticmint, we’re redefining how businesses manage and engage with their events through cutting-edge tech solutions. Our innovative team is dedicated to streamlining event management for companies across industries, equipping them with tools to enhance efficiency and scale. We are committed to fostering a diverse and creative workplace where...

  • Identity Operations Specialist

    3 weeks ago

    Bangalore, India Success Booster Full time

    Role OverviewThe Identity Operations Specialist plays a pivotal role in ensuring seamless access management, resolving identity-related issues, and maintaining compliance with cybersecurity policies at Success Booster.As part of our Identity and Access Management (IAM) team, you'll contribute to enhancing our overall security posture.ResponsibilitiesIdentity...

  • Customer Success Specialist High Schools

    2 months ago

    bangalore, India JoVE Full time

    JoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Customer Success Specialist, Life Science

    1 month ago

    Bangalore, India JoVE Full time

    JoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Customer success specialist, life science

    1 month ago

    Bangalore, India JoVE Full time

    Jo VE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK,...

  • Customer Success Specialist, Life Science

    1 month ago

    bangalore, India JoVE Full time

    JoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Cloud Data Governance Specialist

    3 weeks ago

    Bangalore, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Cloud Data Governance SpecialistAt Cloud Analogy CRM Specialist Limited, we are seeking a highly skilled Cloud Data Governance Specialist to join our team. As a key member of our data management team, you will be responsible for supporting the global deployment of Data Quality (DQ) solutions for various clients, accounts, and business lines. Your primary...