
Customer Care Executive
24 hours ago
Key Responsibilities:
- Sales & Revenue:
- Achieve monthly and quarterly sales targets for Passure and PPD tooling.
- Generate and qualify leads through industry networking, referrals, and digital outreach.
- Follow up with customers for pending payments and ensure timely collections.
- Customer Engagement:
- Conduct product presentations and technical demonstrations to showcase tooling capabilities.
- Promote new and existing products through exhibitions, webinars, and client visits.
- Negotiate pricing, delivery terms, and contracts with customers to close deals effectively.
- Technical Consultation:
- Understand customer requirements in detail and provide tailored tooling solutions.
- Liaise with design and production teams to ensure feasibility and customization.
- Provide post-sales technical support and address performance-related queries.
- Reporting & Coordination:
- Maintain accurate records of sales activities, customer interactions, and forecasts.
- Collaborate with logistics, finance, and service teams to ensure smooth order execution.
- Monitor market trends and competitor activity to inform strategy.
Skills & Qualifications:
- Degree/Diploma in Mechanical, Production, or Industrial Engineering.
- 2–6 years of experience in technical or industrial sales, preferably in pharma tooling.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in CRM tools and MS Office.
- Willingness to travel across Maharashtra and nearby regions.
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