Customer Care Executive

1 week ago

Vasai Maharashtra, India C P S Shapers Limited Full time

We are a growing apparel brand specializing in innerwear and shapewear, selling across leading e-commerce platforms in India. As we expand, we are looking to hire a female Customer Care Executive to join our team and help us deliver an excellent customer experience.

Role: Customer Care Executive (Female)

Location: On-site at our Vasai East office

Working Days: Monday to Saturday

**Key Responsibilities**:

- Handle issues related to orders, returns, exchanges, and product inquiries
- Coordinate with warehouse and logistics teams for timely resolutions
- Maintain accurate records of customer interactions
- Ensure fast and friendly communication to maintain high satisfaction

**Key Requirements**:

- Fluent in English (spoken and written)
- Good typing speed and strong written communication skills
- Prior customer service experience (preferably in e-commerce or apparel) is a plus
- Strong interpersonal skills and a customer-focused attitude
- Must be located in or around Vasai East and able to work from the office

**Perks**:

- Be part of a fast-growing apparel brand
- Positive and supportive work culture
- Gain experience in the booming e-commerce space

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Ability to commute/relocate:

- Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)

Work Location: In person

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