Customer Care Executive

13 hours ago

PimpriChinchwad Maharashtra, India Dilizent Systems Full time

**Customer Care Executive Job Description**:

- **Job Title**: Customer Care Executive
- **Department**: Customer Service
- **Location**: [Insert Location]
- **Reports To**: Customer Service Manager
- ### **Job Summary**:

- The Customer Care Executive is responsible for providing exceptional service to our customers by addressing their inquiries, resolving issues, and enhancing overall customer satisfaction. This position demands strong communication skills, problem-solving abilities, and a passion for delivering a positive customer experience.
- ### **Key Responsibilities**:

- 1. **Customer Interaction**:

- Provide accurate information regarding products, services, and company policies.
- 2. **Issue Resolution**:

- Actively listen to customer concerns and provide appropriate solutions or escalate issues as needed.
- Ensure timely follow-up to resolve pending issues and confirm customer satisfaction.
- 3. **Database Management**:

- Maintain accurate records of all customer interactions in the CRM system.
- Update customer profiles with relevant information ensuring data integrity.
- 4. **Feedback Collection**:

- Gather customer feedback to identify trends and areas for improvement.
- Collaborate with management to develop strategies for enhancing service delivery.
- 5. **Produ

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,217.78 - ₹28,264.83 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (required)

Work Location: In person

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