Customer Success Analyst

4 weeks ago

Gurgaon, India VMock Full time

Key Role & Responsibilities

  • Work closely with account managers to manage communication with partner institutions across the globe.
  • Support account managers on calls to document all relevant information and to understand client expectations.
  • Resolve the queries of clients through email and drive client satisfaction and experience.
  • Support the core team with the presentations and data reports being shared with the clients.
  • Forecast and track key account metrics to derive important customer insights.
  • Work with account managers to automate key metrics into weekly and monthly dashboards, ensure dashboards are up to date and accurate on an ongoing basis.
  • Report key performance metrics to senior management.

Skills:

  • Qualification: Undergraduate degree from top-tier Delhi University colleges.
  • Work Hours: 12pm -9pm IST to work with US clients.
  • Analytical Skills: Applying your analytical genius to work with large amounts of data; having deep data mugging ability to prepare data for machine learning algorithms.
  • Communication Skills: Having exceptional written and verbal communication skills to drive content development and interact with high-end audience.
  • Business Acumen: Having business smartness coupled with a strong understanding of business concepts .
  • Computer Skills: Proficiency in word processing, spreadsheets(excel) and PowerPoint.
  • Initiative: Ability to work with limited supervision within a team with high-level of individual initiative.

About the Company:

VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities' students & alumni and their career centres use our products to accelerate their career goals. Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of every team member.

Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high caliber team members.VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national

origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We have offices in Gurugram and Chicago.

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