Customer success manager

6 days ago

Gurgaon, India Pidge Full time
Profile : Customer Success Manager
Exp: 4-6 years
About the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the development and execution of strategies to maximize customer value, retention, and overall happiness.
Responsibilities:
Team Leadership:
Lead and inspire a team of Customer Success Managers, fostering a culture of excellence, collaboration, and continuous improvement.
Provide guidance and mentorship to team members, helping them achieve individual and team goals.
Customer Engagement:
Develop and implement customer engagement strategies to enhance the overall customer experience.
Collaborate with cross-functional teams to address customer needs, proactively identify opportunities for improvement, and drive customer satisfaction.
Account Management:
Oversee the management of key customer accounts, ensuring high levels of customer satisfaction, retention, and growth.
Work closely with the sales team to identify upsell and cross-sell opportunities within existing accounts.
Data Analysis and Reporting:
Utilize customer data and feedback to identify trends, measure performance, and drive data-driven decision-making.
Generate regular reports on customer success metrics and share insights with the leadership team.
Product Feedback and Improvement:
Act as a liaison between customers and the product development team, providing valuable insights and feedback to drive product enhancements.
Collaborate with product managers to ensure customer needs are addressed in product roadmaps.
Requirements:
● Managed team for minimum 4-5 years, B2 B Business
● Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
● Proven experience in a customer success leadership role, preferably in a technology or Saa S company.
● Strong leadership and team management skills.
● Excellent communication and interpersonal skills.
● Analytical mindset with the ability to derive insights from data.
● Experience working with cross-functional teams.
● Demonstrated success in driving customer satisfaction, retention, and growth.
Additional Details :
Work Mode : On-site (Work From Office)
Working Days - 5 days a week
Office Location -M3 M Urbana Business Park, sector 67
Interested candidates can reach out at 
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