Customer Success Manager

1 week ago

Gurgaon, India Pidge Full time

Profile :Customer Success Manager

Exp: 4-6 years

About the Role: We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the development and execution of strategies to maximize customer value, retention, and overall happiness.

Responsibilities:

Team Leadership:

  • Lead and inspire a team of Customer Success Managers, fostering a culture of excellence, collaboration, and continuous improvement.
  • Provide guidance and mentorship to team members, helping them achieve individual and team goals.

Customer Engagement:

  • Develop and implement customer engagement strategies to enhance the overall customer experience.
  • Collaborate with cross-functional teams to address customer needs, proactively identify opportunities for improvement, and drive customer satisfaction.

Account Management:

  • Oversee the management of key customer accounts, ensuring high levels of customer satisfaction, retention, and growth.
  • Work closely with the sales team to identify upsell and cross-sell opportunities within existing accounts.

Data Analysis and Reporting:

  • Utilize customer data and feedback to identify trends, measure performance, and drive data-driven decision-making.
  • Generate regular reports on customer success metrics and share insights with the leadership team.

Product Feedback and Improvement:

  • Act as a liaison between customers and the product development team, providing valuable insights and feedback to drive product enhancements.
  • Collaborate with product managers to ensure customer needs are addressed in product roadmaps.

Requirements:

● Managed team for minimum 4-5 years, B2B Business

● Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

● Proven experience in a customer success leadership role, preferably in a technology or SaaS company.

● Strong leadership and team management skills.

● Excellent communication and interpersonal skills.

● Analytical mindset with the ability to derive insights from data.

● Experience working with cross-functional teams.

● Demonstrated success in driving customer satisfaction, retention, and growth.

Additional Details :

Work Mode : On-site (Work From Office)

Working Days - 5 days a week

Office Location -M3M Urbana Business Park, sector 67

Interested candidates can reach out at 

--

  • Customer Success Manager

    1 week ago

    gurgaon, India Pidge Full time

    Profile :Customer Success Manager Exp: 4-6 years About the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer success manager

    7 days ago

    Gurgaon, India Pidge Full time

    Profile : Customer Success Manager Exp: 4-6 years About the Role: We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    1 week ago

    Gurgaon, India Pidge Full time

    Profile :Customer Success ManagerExp: 4-6 yearsAbout the Role:We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the development...

  • Customer Success Manager

    1 week ago

    gurgaon, India Pidge Full time

    Profile :Customer Success ManagerExp: 4-6 yearsAbout the Role:We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the development...

  • Customer Success Manager

    1 week ago

    gurgaon, India Pidge Full time

    Profile :Customer Success ManagerExp: 4-6 yearsAbout the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    1 week ago

    gurgaon, India Pidge Full time

    Profile :Customer Success ManagerExp: 4-6 yearsAbout the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer success manager

    1 week ago

    Gurgaon, India Pidge Full time

    Profile : Customer Success ManagerExp: 4-6 yearsAbout the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    1 week ago

    Gurgaon, India Pidge Full time

    Profile :Customer Success Manager Exp: 4-6 years About the Role: We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    1 month ago

    Gurgaon, Haryana, India Cogoport Full time

    Customer Success ProfessionalCogoport is seeking a seasoned Customer Success professional to lead day-to-day engagements with top-tier clients across the region. This role involves cultivating and nurturing strong relationships with a diverse clientele, ensuring their satisfaction and loyalty to Cogoport's services and products.Key ResponsibilitiesDevelop...

  • Customer Success Manager

    4 weeks ago

    Gurgaon, Haryana, India BayOne Solutions Full time

    Job DescriptionAt BayOne Solutions, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the successful delivery of our premium services to our clients.Key Responsibilities:Provide oversight and orchestrate premium services deliverables.Act as a management partner...

  • Customer Success Manager

    4 weeks ago

    Gurgaon, Haryana, India AideWiser SolTek Full time

    At AideWiser SolTek, we are seeking a highly skilled Customer Success Manager to join our team. This role will be responsible for driving business growth and customer satisfaction through effective relationship management and strategic planning.Key Responsibilities:Develop and implement customer success strategies to drive business growth and retention.Build...

  • Customer success manager

    2 weeks ago

    Gurgaon, India BayOne Solutions Full time

    Work Timezone: North America Shift (to work in PST) Europe Shift (to work in 2pm-11pm IST) India Shift (9-5pm IST) Skills Required: Must have CSM experience in technology industry with tools similar to Jira, SFDC, Service Now, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba 1. Communication and interpersonal skills 2. Problem-solving and...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, India BayOne Solutions Full time

    Work Timezone:North America Shift (to work in PST)Europe Shift (to work in 2pm-11pm IST)India Shift (9-5pm IST)Skills Required:Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba1. Communication and interpersonal skills2. Problem-solving and analytical thinking3....

  • Customer Success Manager

    3 weeks ago

    Gurgaon, Haryana, India PeopleStrong Full time

    Client Success and Account ManagementThe Customer Success Manager will be responsible for establishing and maintaining positive client relationships from an operational and strategic perspective.They will work closely with clients to understand their needs and provide tailored solutions to meet those needs.The role involves taking ownership of customer's...

  • Customer success manager

    3 weeks ago

    Gurgaon, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with Bay OneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...

  • Customer Success Manager

    3 weeks ago

    gurgaon, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of...

  • Customer Success Manager

    2 weeks ago

    gurgaon, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...

  • Customer Success Manager

    2 weeks ago

    gurgaon, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...

  • Customer Success Manager

    2 weeks ago

    gurgaon, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Manager

    1 month ago

    Gurgaon, India BayOne Solutions Full time

    Position:Customer Success ManagerLocation:Bengaluru or Gurgaon (Onsite)Type:Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of...