Customer Service Specialist

6 days ago

Delhi, Delhi, India SCG Full time

About SCG in India

SCG, Southeast Asia's most established industrial conglomerate, is expanding in India with a focus on sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities —backed by more than a century of leadership in cement, building materials, packaging, and chemicals.

  • Sustainable product leadership. Delivering eco-friendly AAC wall and block systems that meet the demands of India's modern construction industry.
  • India as a sourcing gateway. Serving as a specialized sourcing hub for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCG's international markets.
  • Recognized sustainability leadership. Globally acknowledged for ESG excellence, SCG has been ranked among the top performers worldwide in construction materials for sustainability.

About the Role

As a Customer Service Specialist, you will be the frontline ambassador for SCG, ensuring that every customer receives reliable support, responsive communication, and seamless service delivery . This role is crucial for building trust and reinforcing SCG's reputation in India.

Key Responsibilities

  • Manage customer inquiries, orders, and requests with accuracy and professionalism.
  • Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
  • Track order status and proactively update customers on progress or potential issues.
  • Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
  • Maintain detailed customer records in CRM systems and generate service performance reports.
  • Provide after-sales support, including product information, warranty handling, and documentation.
  • Support customer engagement activities and contribute to service improvement initiatives.

Qualifications

  • Bachelor's degree in Business, Communications, or related fields.
  • 0–3 years of experience in customer service, order management, or client support.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Organized, detail-oriented, and able to handle multiple priorities simultaneously.
  • New graduates with enthusiasm and adaptability are welcome to apply.

Career Development

This role provides exposure to SCG's customer ecosystem and service operations , opening career pathways into

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