Customer Service Specialist

2 days ago

Delhi, Delhi, India beBeeFinancial Full time ₹ 5,00,000 - ₹ 10,00,000

We are seeking a seasoned professional to fill the role of Customer Service Specialist.

As part of our dynamic team, you will have the opportunity to utilize your analytical skills and customer service expertise to drive business results.

Main Responsibilities:

  • Customer Service: Deliver exceptional customer service, providing prompt, helpful, and knowledgeable support.

Key Accountabilities:

  • Data Management: Manage research products to ensure accurate and timely data for customers.
  • Market Monitoring: Monitor financial market events, including holidays, trading hours, and economic events, for assigned regions.
  • Analysis: Analyze gathered information to ensure published data is accurate, drawing on extensive knowledge of cultural nuances and patterns.
  • Regulatory Compliance: Stay up-to-date with relevant laws, regulations, and institutions that impact our business.
  • Collaboration: Collaborate with global colleagues in virtual teams.
  • Relationship Building: Navigate complex relationships with Central Bank, Stock Exchange, FX Trade Support, and CSD officials worldwide.

Training and Development:

You will enhance your knowledge of financial markets and culture, learn about our products, and build relationships throughout the company's international offices as part of our training program.

Qualifications:

  • Bachelor's degree in Business, Finance, Economics, International Relations, Marketing, Communication, or Management.
  • Fluency in English.
  • Proficiency in Excel.
  • Self-motivated, independent worker.
  • Highly detail-oriented and well-organized.

Benefits:

  • Weekly team lunches.
  • EPF.
  • Health Insurance.
  • Healthy work/life balance.
  • International travel opportunities.
  • Employee-led wellness program.
  • Ongoing access to training and opportunities for professional growth.

About Us:

We strive to provide accurate, reliable, and timely data. Our mission is to help our employees excel in their roles and succeed in leadership opportunities.

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