Customer Service Specialist

4 days ago


Delhi, Delhi, India beBeeCustomerCare Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

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A customer-facing role is available for a highly skilled professional to deliver exceptional service and foster long-term relationships with customers.

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Key Responsibilities:

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  • Respond to customer inquiries, complaints, and feedback through various communication channels (phone, email, and in-person).">
  • Maintain strong relationships with customers to ensure satisfaction and repeat business.">
  • Coordinate with internal departments to resolve customer issues effectively and efficiently.">
  • Maintain and update customer records in the database.">
  • Prepare reports and analyze customer service metrics to improve service quality.">
  • Monitor and manage the customer service process to ensure timely and accurate responses.">
  • Support sales and marketing teams with customer-related data and feedback.">
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Qualifications:

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  • Minimum 2 years of experience in a customer service role, preferably in the food processing industry.">
  • Bachelor's degree in any discipline (preferred).">
  • Excellent verbal and written communication skills in English and Hindi.">
  • Strong interpersonal skills with a customer-first mindset.">
  • Proficient in Microsoft Excel for data management and reporting.">
  • Ability to multitask and manage time effectively in a fast-paced environment.">
  • Problem-solving skills with a proactive approach to addressing customer concerns.">
"],

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