Voice Customer Service Specialist

1 week ago

Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Voice Support Representative

We are seeking dynamic, enthusiastic, and motivated individuals to provide exceptional customer service through voice interactions.

Main Responsibilities:
  • Customer Interaction: Engage with customers via inbound and outbound calls, addressing their inquiries, concerns, and providing accurate product or service information.
  • Issue Resolution: Identify customer issues, troubleshoot effectively, and resolve complaints by providing timely and accurate solutions.
  • Technical Assistance: Assist customers with troubleshooting basic technical issues, guide them through processes, and escalate more complex issues when required.
  • Maintaining Records: Document all customer interactions and feedback in the system, ensuring that each case is accurately recorded and tracked.
  • Meeting Targets: Adhere to set service level agreements (SLAs) and key performance indicators (KPIs), maintaining high productivity and performance standards.
  • Customer Satisfaction: Strive to deliver high-quality customer service, ensuring that customers leave with a positive experience, addressing their concerns in a courteous and professional manner.
  • Collaboration: Work closely with other team members and departments to ensure that customer issues are resolved efficiently and effectively.

Requirements:

  • Educational Qualification: A minimum of a high school diploma or graduation in any stream.
  • Experience: Freshers are welcome to apply; prior experience in customer service or a similar field will be a plus but is not mandatory.
  • Communication Skills: Excellent verbal and written communication skills in the given language(s), with the ability to converse clearly and effectively with customers.
  • A strong passion for helping people and delivering outstanding customer service.
  • Basic knowledge of computers and proficiency in using MS Office or other customer support tools.
  • Ability to understand issues, find solutions, and guide customers toward resolving their problems in a timely and efficient manner.
  • Empathy, ability to stay calm under pressure, especially when dealing with frustrated or upset customers.

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