
Customer Service Specialist
19 hours ago
Job Overview
We are seeking a skilled Customer Service Specialist to provide exceptional support to customers through multiple channels.
The Role
- Deliver timely and professional service across multiple channels (calls, chat, email).
- Resolve customer-related concerns and inquiries with empathy and accuracy.
- Gain and apply in-depth knowledge of our products and services.
- Collaborate with internal teams to address and close customer issues quickly.
- Document every interaction in our CRM system to maintain clear and accurate records.
- Follow up with customers to ensure their concerns are fully resolved.
- Identify gaps or inefficiencies in current processes and suggest improvements.
- Stay current on product updates and industry trends.
- Use customer service tools effectively to optimize service quality and response time.
Required Skills and Qualifications
- Experience: At least 6 months in a customer calling or chat role.
- Communication Skills: Fluent in both English and Hindi, with strong verbal and written communication.
- Problem-Solving Ability: A proactive and calm approach to resolving customer issues.
- Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction.
- Tech Savviness: Comfort using CRMs and support tools for efficiency.
- Flexibility: Willingness to work rotational shifts and adapt to changing priorities.
- Attention to Detail: Excellent documentation and organisational skills.
- Supportive Nature: Confidence and clarity when guiding customers through their queries.
Benefits
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
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