Customer Service Specialist

19 hours ago


Delhi, Delhi, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 5,83,333

Job Overview

We are seeking a skilled Customer Service Specialist to provide exceptional support to customers through multiple channels.

The Role

  • Deliver timely and professional service across multiple channels (calls, chat, email).
  • Resolve customer-related concerns and inquiries with empathy and accuracy.
  • Gain and apply in-depth knowledge of our products and services.
  • Collaborate with internal teams to address and close customer issues quickly.
  • Document every interaction in our CRM system to maintain clear and accurate records.
  • Follow up with customers to ensure their concerns are fully resolved.
  • Identify gaps or inefficiencies in current processes and suggest improvements.
  • Stay current on product updates and industry trends.
  • Use customer service tools effectively to optimize service quality and response time.

Required Skills and Qualifications

  • Experience: At least 6 months in a customer calling or chat role.
  • Communication Skills: Fluent in both English and Hindi, with strong verbal and written communication.
  • Problem-Solving Ability: A proactive and calm approach to resolving customer issues.
  • Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction.
  • Tech Savviness: Comfort using CRMs and support tools for efficiency.
  • Flexibility: Willingness to work rotational shifts and adapt to changing priorities.
  • Attention to Detail: Excellent documentation and organisational skills.
  • Supportive Nature: Confidence and clarity when guiding customers through their queries.

Benefits

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.


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