Customer Service Representative
1 day ago
Transforming Brands since 2016 OnlineInfatuation has helped companies strategize and implement their creative visions Our growing Digital Marketing and Hiring Agency is driven by passionate thinkers who work closely with each brand to create strategies that produce unparalleled results We love content and design but thrive on the data necessary to succeed in a digital world OnlineInfatuation is a full-service digital marketing and hiring agency based in New Delhi In today s digital business world you need a partner who can help you take advantage of marketing opportunities across a variety of channels in real-time OnlineInfatuation combines a data-driven approach with knowledge gained from years in digital marketing to deliver outstanding results to our clients The RoleProfile International Customer Support ExecutiveSalary Up to 50kLocation Gurgaon sec 18Job Type Full TimeShift Rotational ShiftJob Overview We seek experienced Customer Support Specialists to provide second-line support for our premium North American client The ideal candidate will handle complex issues interact with engineering teams and resolve advanced customer problems with a high level of expertise and efficiency Key Responsibilities Investigate and resolve complex defects problems and incident notifications Serve as the primary interface between Tier 1 support and Tier 3 engineering teams xef x82 xb7 Provide advanced technical support for issues escalated from Tier 1 Conduct in-depth analysis of complex customer issues Develop and maintain technical documentation and knowledge base articles xef x82 xb7 Participate in problem management and root cause analysis Collaborate with product teams to identify and report product issues Mentor and provide technical guidance to Tier 1 agents Stay updated on product features updates and known issues Investigation and resolution of more complex defects problems and or incident notifications Handling other queries or associated tasks that require advanced expertise Responsible for interaction with Tier 3 engineering teams Provide technical assistance on escalated issues Research complex technical problems Create and maintain technical documentation Collaborate with engineering teams on advanced troubleshooting Participate in projects to improve support processes Mentor Tier 1 agents on technical matters Job Types Full-time PermanentSchedule Rotational shiftIdeal Profile You have at least 2 years experience within a Customer Service role ideally within the BPO You possess excellent interpersonal as well as written and verbal communication skills You are a strong networker relationship builder You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments Bachelor s degree mandatory Minimum 3 years of experience in North American customer service with at least 2 years in a Tier 2 or advanced Fluent in English C1 level proficiency required Spanish or French-Canadian to effectively liaise with stakeholders in the region What s on Offer Opportunity within a company with a solid track record of performance A role that offers a breadth of learning opportunities
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Customer Service Representative
2 days ago
Delhi, Delhi, India Airmount Logistics Private Limited Full time ₹ 3,00,000 - ₹ 5,00,000 per yearCompany DescriptionAirmount Logistics Private Limited is a specialty cargo service provider in India, offering transportation & logistics services via Road, Train & Air with accurate docket tracking. Founded in 2016, Airmount is known for 24/7 availability, customer satisfaction, and personalized solutions for various industries. Role DescriptionThis is a...
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Customer Service Representative
2 days ago
Delhi, Delhi, India Airmount Logistics Private Limited Full time ₹ 2,50,000 - ₹ 5,00,000 per yearCompany Description Airmount Logistics Private Limited is a specialty cargo service provider in India, offering transportation & logistics services via Road, Train & Air with accurate docket tracking. Founded in 2016, Airmount is known for 24/7 availability, customer satisfaction, and personalized solutions for various industries. Role Description This is a...
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Customer Service Representative
2 days ago
Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 2,00,000 - ₹ 5,00,000Customer Service Representative Job Summary">We are seeking a skilled and empathetic Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional support.">Deliver prompt and professional service via phone, email, or chat.Respond to customer concerns, address complaints, and offer solutions.Maintain accurate records...
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Customer Service Representative
5 days ago
Delhi, Delhi, India beBeecustomerService Full time ₹ 8,44,800 - ₹ 10,92,000Customer Service Representative Job SummaryWe are seeking a skilled customer service representative to join our team.Job Responsibilities:Handles customer complaints with 3-5 years of experience.Owning and managing customer grievances, following up, tracking, and resolution within predefined time and quality standards.Supervising and handling customer...
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Customer Service Representative
3 days ago
Delhi, Delhi, India Ikka Dukka Full time ₹ 4,00,000 - ₹ 8,00,000 per yearThe ideal candidate loves talking to people and proactively solving issues.Company DescriptionIkka Dukka is an Irish and Indian company focused on designing and developing luxury handmade products. The company also specializes in creating unique, custom-made gifts for corporates, weddings, and events. Ikka Dukka collaborates with highly skilled artisans to...
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Customer Service Representative
3 days ago
Delhi, Delhi, India WM Full time US$ 40,000 - US$ 80,000 per yearCompany DescriptionWM is North America's leading provider of integrated environmental solutions, committed to managing and reducing waste from collection to disposal while recovering valuable resources and creating renewable energy. With a mission to maximize resource value and minimize environmental impact, WM tailors services to meet the needs of nearly 20...
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Customer Service Representative
5 days ago
Delhi, Delhi, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 7,50,000Customer Service RepresentativeAbout the Position:We are seeking highly skilled and customer-focused professionals to handle customer inquiries, resolve issues, and deliver exceptional service.Key Responsibilities:Respond to customer calls in a professional and courteous manner.Address customer complaints and product/service information.Provide timely and...
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Customer Service Representative
5 days ago
Delhi, Delhi, India beBeeCustomer Full time ₹ 30,000Job OpportunityWe are currently seeking a Customer Service Representative to join our team.Provide exceptional customer service via live chat, responding promptly and professionally to customer inquiries.Deliver accurate and timely resolutions to customer queries, maintaining high levels of customer satisfaction.Manage multiple conversations efficiently,...
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Sales and Customer Service Representative
22 hours ago
Delhi, Delhi, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 4,50,000Job Description:We are seeking a skilled Sales and Customer Service Representative to join our team. This is a full-time on-site role located in Delhi, India.The ideal candidate will be responsible for making outbound calls to potential and existing customers, promoting and selling products or services, providing customer support, and maintaining customer...
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Customer Service Representative
2 weeks ago
Delhi, Delhi, India Four Star Consultancy Services Full timeWe are hiring customer service representative for international voice process (BPO). Should have exposure to high volume inbound call environment. Location : Gurugram, Haryana work from office Responsibilities Communicate with customers via inbound phone calls Provide resolution to customers queries about product, pricing and availability Work with...
