Customer Service Representative

3 weeks ago

Delhi, Delhi, India onlineinfatuation Full time

Transforming Brands since 2016 OnlineInfatuation has helped companies strategize and implement their creative visions Our growing Digital Marketing and Hiring Agency is driven by passionate thinkers who work closely with each brand to create strategies that produce unparalleled results We love content and design but thrive on the data necessary to succeed in a digital world OnlineInfatuation is a full-service digital marketing and hiring agency based in New Delhi In today s digital business world you need a partner who can help you take advantage of marketing opportunities across a variety of channels in real-time OnlineInfatuation combines a data-driven approach with knowledge gained from years in digital marketing to deliver outstanding results to our clients The RoleProfile International Customer Support ExecutiveSalary Up to 50kLocation Gurgaon sec 18Job Type Full TimeShift Rotational ShiftJob Overview We seek experienced Customer Support Specialists to provide second-line support for our premium North American client The ideal candidate will handle complex issues interact with engineering teams and resolve advanced customer problems with a high level of expertise and efficiency Key Responsibilities Investigate and resolve complex defects problems and incident notifications Serve as the primary interface between Tier 1 support and Tier 3 engineering teams xef x82 xb7 Provide advanced technical support for issues escalated from Tier 1 Conduct in-depth analysis of complex customer issues Develop and maintain technical documentation and knowledge base articles xef x82 xb7 Participate in problem management and root cause analysis Collaborate with product teams to identify and report product issues Mentor and provide technical guidance to Tier 1 agents Stay updated on product features updates and known issues Investigation and resolution of more complex defects problems and or incident notifications Handling other queries or associated tasks that require advanced expertise Responsible for interaction with Tier 3 engineering teams Provide technical assistance on escalated issues Research complex technical problems Create and maintain technical documentation Collaborate with engineering teams on advanced troubleshooting Participate in projects to improve support processes Mentor Tier 1 agents on technical matters Job Types Full-time PermanentSchedule Rotational shiftIdeal Profile You have at least 2 years experience within a Customer Service role ideally within the BPO You possess excellent interpersonal as well as written and verbal communication skills You are a strong networker relationship builder You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments Bachelor s degree mandatory Minimum 3 years of experience in North American customer service with at least 2 years in a Tier 2 or advanced Fluent in English C1 level proficiency required Spanish or French-Canadian to effectively liaise with stakeholders in the region What s on Offer Opportunity within a company with a solid track record of performance A role that offers a breadth of learning opportunities

  • Customer Service Representative

    5 days ago

    Delhi, Delhi, India UpLnqq Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences....

  • Customer Service Representative

    2 days ago

    Delhi, Delhi, India Ikka Dukka Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    The ideal candidate loves talking to people and proactively solving issues.Company DescriptionIkka Dukka is an Irish and Indian company focused on designing and developing luxury handmade products. The company also specializes in creating unique, custom-made gifts for corporates, weddings, and events. Ikka Dukka collaborates with highly skilled artisans to...

  • Customer Service Representative

    4 days ago

    Delhi, Delhi, India WM Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWM is North America's leading provider of integrated environmental solutions, committed to managing and reducing waste from collection to disposal while recovering valuable resources and creating renewable energy. With a mission to maximize resource value and minimize environmental impact, WM tailors services to meet the needs of nearly 20...

  • Customer Service Representative

    7 days ago

    Delhi, Delhi, India GURUSOUL REALTY PRIVATE LIMITED Full time ₹ 1,100 - ₹ 1,73,790 per year

    We are seeking a Customer Service Representative (CSR) to join our team. The CSR will act as the first point of contact for customers, handling inquiries, resolving complaints, and providing information about our products and services.Job Types: Full-time, FresherPay: ₹11, ₹17,379.34 per monthBenefits:Health insuranceLanguage:Hindi (Required)Work...

  • Customer Service Representative

    2 days ago

    Delhi, Delhi, India BookLeaf Publishing Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Position Title: Customer Service RepresentativeLocation: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055Job Type: Full-timeAbout BookLeaf PublishingBookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help...

  • Customer Sales Representative

    2 days ago

    Delhi, Delhi, India CarVaidya Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description is a leading online platform dedicated to offering a wide range of comprehensive services for car owners. With a strong commitment to providing convenience, reliability, and expertise, connects car owners with trusted service providers. This ensures a seamless experience from start to finish for all customers.Role DescriptionThis is a...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India ADVANTAGE INFRABUILD Full time ₹ 1,33,200 - ₹ 2,08,434 per year

    Doing outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other services wherever possible. Ensure you follow the customer service script provided by the company for uniformity. Also, be well-read on company policies and the website for FAQs or policy related answers. Maintain good customer...

  • Customer Service Representative

    4 days ago

    Delhi, Delhi, India DHI Medical Group Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Interaction:Answer inbound calls and handle customer inquiries professionally.Make outbound calls to potential leads, providing information about DHI services.Maintain a high level of product and service knowledge to address customer concerns. Appointment Scheduling: Coordinate and schedule appointments for consultations and procedures.Follow up...

  • Customer Service

    1 week ago

    Delhi, Delhi, India MG Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role Overview: As an International Customer Service Representative (Night Shift) in the fast-paced global Business Process Outsourcing (BPO) industry, you will provide multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Based in India, you will deliver customer experience solutions tailored to North...

  • Customer Service Manager

    2 days ago

    Delhi, Delhi, India StudioBackdrops Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    is looking for a talented and dynamic Customer Service Manager to join their team. The ideal candidate will have a minimum of 2+ years of experience in a similar role. They need to be able to resolve customer queries, ensure resolution of all orders, co-ordinate between multiple teams to ensure smooth operations and more.We at are looking for a driven and...