Technical support specialist
2 weeks ago
Experience Required: 1-3 Years
We are looking for a Tech Support/Deployment Specialist to join our team, someone who is passionate about technology and thrives in a dynamic, hands-on role. This position involves providing technical support for deployment and QA Validation activities of the installations of our security surveillance systems. The ideal candidate will ensure that our customers receive top-notch configurations and network adaptations, leading to seamless operations.
Key Responsibilities:
- Remotely assist technicians during installations, ensuring customer satisfaction with the completed device setup.
- Configure Region of Interest (ROI) for alarm cameras within the security surveillance software platform.
- Provide walkthroughs for camera placements and validate installation accuracy.
- Handle device deployments remotely, including network configurations such as port forwarding.
- Troubleshoot and resolve basic issues related to camera connectivity, video quality, and remote access.
- Perform prescribed Quality Assurance (QA) processes to ensure a flawless operating environment for installed systems.
- Communicate the status of installations and any pending tasks effectively to all stakeholders.
- Provide customer support by addressing queries and offering technical assistance as required.
What We’re Looking For:
- Familiarity with basic Linux commands and basic networking knowledge ( Windows, Linux, RDP, etc.).
- Excellent communication skills —both written and verbal.
- Previous experience in customer handling with a focus on delivering exceptional service.
- Ability to work collaboratively with remote technicians and ensure customer satisfaction.
Additional Details:
- Shift Timings : Candidates will be required to work in either the evening shift (5:00 PM – 2:00 AM) or the early morning shift (4:30 AM – 12:30 PM).
- Weekend Availability : Candidates may be required to work on weekends on a rotational basis.
Why Join Us?
This role offers a blend of technical expertise, problem-solving, and customer interaction in a dynamic environment. If you are a tech-savvy individual with a keen eye for detail and a passion for quality, we’d love to hear from you
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