Customer Relationship Management CRM Team Lead

Industry Solutions Leader- Pharma & Life Sciences

Role Title: Industry Solution Leader
Experience: 10+ years
We are seeking an accomplished Industry Solutions Leader – Pharmaceutical & Life Sciences to drive the development and adoption of innovative AI and Analytics solutions on our proprietary 1 Platform. This role will be at the intersection of industry expertise, advanced analytics, and client engagement—helping pharmaceutical & life sciences organizations unlock value from their data assets.

*The Industry Solutions Leader will be responsible for conceptualizing, designing, and commercializing industry-specific AI and analytics use cases - ranging from commercial insights/patient journey analytics to sales performance management, supply chain and market access strategies. This is a strategic, high-impact role for a leader who combines deep domain knowledge of Pharma & Life Sciences with a strong understanding of modern data platforms, AI technologies, and applied analytics.

Participate in discovery sessions with prospective clients to understand business challenges, current state, and data maturity.
Project Delivery & Execution:
Collaborate with data engineers, data scientists, and visualization experts to shape data pipelines, analytical models, and dashboards.
Lead or support requirement workshops, stakeholder interviews, backlog grooming, and sprint reviews.
Validate outputs against business needs through UAT and feedback sessions with clients.
Manage documentation including BRDs, wireframes, data dictionaries, test cases, and SOPs.

Bring domain knowledge in areas such as Supply Chain, Commercial Analytics, Market Access, FP&A, R&D and Clinical Trials, Medical Affairs/Pharmacovigilance.
Work with common data assets (e.g., IQVIA, Symphony, Veeva, Komodo, Flatiron, CMS claims, EHR, CTMS, registries).
Stay current with regulatory frameworks (HIPAA, GxP, 21 CFR Part 11) and trends in digital health and pharma analytics.

Bachelor’s degree in Life Sciences, Healthcare, Pharmacy, Biomedical Engineering, or related field.
~10+ years of experience in business analysis roles supporting pharma/life sciences clients—ideally at a consulting, analytics, or digital services firm.
~ Strong understanding of data & analytics lifecycle (from ingestion to insight) and ability to bridge business needs with technical solutions.
~ Experience contributing to pre-sales deliverables, proposals, and solution design workshops.
~ Hands-on experience with tools such as SQL, Excel, Power BI/Tableau, and familiarity with modern data platforms (e.g., Snowflake, Databricks)
~ Experience with Data-warehousing/Visualization tools such as Databricks, Snowflake, Qliksense & Power BI
~ Experience with CRM/MCM tools (e.g., Veeva, Salesforce), and data models like OMOP or CDISC
~ Familiarity with cloud ecosystems (AWS, Azure, GCP) and agile delivery methods
~ MBA, MPH, or a relevant master’s degree
~ Business analysis or pre-sales certifications (e.g., As a data analytics and enterprise planning powerhouse, Polestar Solutions helps its customers bring out the most sophisticated insights from their data in a value-oriented manner. From analytics foundation to analytics innovation initiatives, we offer a comprehensive range of services that help businesses succeed with data.
This provides immense growth and learning opportunities to those who are choosing to work with Polestar.
Recognized as the Top 50 Companies for Data Scientists in 2023 by AIM.
Financial Times awarded Polestar as High-Growth Companies across Asia-Pacific for a 5th time in a row in 2023.
Top Data Science Providers in India 2022: India’s most promising data science companies in 2022.
Featured on Forrester's Now Tech: Customer Analytics Service Providers Report Q2, 2021.
Elite Qlik Partner and a member of the ‘Qlik Partner Advisory Council’ & Microsoft Gold Partners for Data & Cloud Platforms Culture at Polestar.

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