
CRM – Customer Relationship Manager
2 weeks ago
· Develop and sustain relationships with customers by understanding their needs and providing support.
Serve as a primary point of contact for customer inquiries, issues, and feedback.
· Use CRM tools to track, analyze, and interpret customer data to identify trends, behaviors, and areas for improvement.
· Prepare reports on CRM metrics, customer satisfaction, and campaign effectiveness for senior management.
· Implement customer loyalty programs and develop strategies to increase customer retention rates.
· Work with marketing teams to create personalized offers, campaigns, and promotions to drive customer loyalty.
· Plan, execute, and monitor CRM campaigns and strategies in collaboration with marketing.
· Ensure customer segmentation and targeting are optimized for each campaign.
· Manage and update the CRM system to ensure data accuracy and consistency.
· Train and assist team members on CRM software and best practices.
· Conduct customer surveys, gather feedback, and identify ways to improve customer satisfaction.
· Work with cross-functional teams to address and resolve customer concerns effectively.
· Coordinate with sales, marketing, and product teams to improve customer experience.
· Act as a liaison between customers and other departments to resolve issues and communicate updates.
Qualifications and Education Requirements
Education: Bachelor's degree in Business Administration, Marketing, or a related field.
Experience: 1-3 years of experience in CRM, customer service, or a similar role.
Preferred Skills-
- Strong understanding of CRM software (such as Salesforce, Zoho, HubSpot, etc.).
- Excellent communication, interpersonal, and problem-solving skills.
- Analytical skills with the ability to interpret and act on customer data.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Team player with a customer-centric approach.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Experience:
- total work: 3 years (Preferred)
- Customer service: 3 years (Preferred)
Work Location: In person
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