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CRM – Customer Relationship Manager

2 weeks ago

Noida Sector Noida Uttar Pradesh, India Pinga SOlutions Pvt. Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

· Develop and sustain relationships with customers by understanding their needs and providing support.

Serve as a primary point of contact for customer inquiries, issues, and feedback.

· Use CRM tools to track, analyze, and interpret customer data to identify trends, behaviors, and areas for improvement.

· Prepare reports on CRM metrics, customer satisfaction, and campaign effectiveness for senior management.

· Implement customer loyalty programs and develop strategies to increase customer retention rates.

· Work with marketing teams to create personalized offers, campaigns, and promotions to drive customer loyalty.

· Plan, execute, and monitor CRM campaigns and strategies in collaboration with marketing.

· Ensure customer segmentation and targeting are optimized for each campaign.

· Manage and update the CRM system to ensure data accuracy and consistency.

· Train and assist team members on CRM software and best practices.

· Conduct customer surveys, gather feedback, and identify ways to improve customer satisfaction.

· Work with cross-functional teams to address and resolve customer concerns effectively.

· Coordinate with sales, marketing, and product teams to improve customer experience.

· Act as a liaison between customers and other departments to resolve issues and communicate updates.

Qualifications and Education Requirements

Education: Bachelor's degree in Business Administration, Marketing, or a related field.

Experience: 1-3 years of experience in CRM, customer service, or a similar role.

Preferred Skills-

  • Strong understanding of CRM software (such as Salesforce, Zoho, HubSpot, etc.).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Analytical skills with the ability to interpret and act on customer data.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Team player with a customer-centric approach.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Experience:

  • total work: 3 years (Preferred)
  • Customer service: 3 years (Preferred)

Work Location: In person