Senior Customer Relationship Executive
18 hours ago
Job Role- SR. Customer Relationship Executive
Location - Noida sec -62 , I thum tower , 206
Mainly we are looking for Banking , Hospitality and Aviation experienced candidates
A CRE is responsible for building and maintaining positive relationships with a company's customers.
This role involves providing excellent customer service, resolving customer complaints and ensuring customer satisfaction and finding creative solutions to customer problems.
Responding to customer inquiries and concerns via phone, email or chat in a timely and professional manner.
Building healthy relationships with customers to foster loyalty and repeat business.
Gathering customer feedback and making recommendations for improving customer service
Keeping accurate records of customer interactions, transactions and outstandings payments.
Collaborating with other teams within the company to ensure that customer needs are met.
Required Skills:-
Experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to handle difficult customer situations with empathy and professionalism
Strong problem-solving skills and the ability to find creative solutions to customer problems
Ability to multitask and prioritize effectively
Familiarity with customer relationship management (CRM) software
A passion for delivering excellent customer service and strong follow-ups.
Contact
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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