Senior Customer Relationship Executive

18 hours ago


Noida Sector Noida Uttar Pradesh, India Expedite Impex Pvt. Ltd. Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Job Role- SR. Customer Relationship Executive

Location - Noida sec -62 , I thum tower , 206

Mainly we are looking for Banking , Hospitality and Aviation experienced candidates

A CRE is responsible for building and maintaining positive relationships with a company's customers.

This role involves providing excellent customer service, resolving customer complaints and ensuring customer satisfaction and finding creative solutions to customer problems.

  • Responding to customer inquiries and concerns via phone, email or chat in a timely and professional manner.

  • Building healthy relationships with customers to foster loyalty and repeat business.

  • Gathering customer feedback and making recommendations for improving customer service

  • Keeping accurate records of customer interactions, transactions and outstandings payments.

  • Collaborating with other teams within the company to ensure that customer needs are met.

Required Skills:-

  • Experience in customer service or a related field

  • Excellent communication and interpersonal skills

  • Ability to handle difficult customer situations with empathy and professionalism

  • Strong problem-solving skills and the ability to find creative solutions to customer problems

  • Ability to multitask and prioritize effectively

  • Familiarity with customer relationship management (CRM) software

  • A passion for delivering excellent customer service and strong follow-ups.

Contact

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Work Location: In person



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