CRM Lead

1 week ago

Delhi Ghaziabad NCR Noida, India Gravity Bath Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: CRM Lead / CRM Manager

Location: Sahibabad, Ghaziabad

Company: Gravity Bath Pvt. Ltd.

Experience Required: 5 to 8 Years

Reporting To: Head Sales & Marketing / Director

Job Overview: We are seeking a highly motivated and strategic CRM Lead / CRM Manager to oversee and enhance our Customer Relationship Management systems and processes. The ideal candidate will be responsible for ensuring seamless customer engagement, managing CRM tools, and aligning CRM strategies with business goals to improve customer retention, satisfaction, and lifetime value.

Key Responsibilities:


• Develop and implement CRM strategies to improve customer engagement and retention.


• Manage and optimize CRM tools and software.


• Oversee customer lifecycle management from onboarding to repeat purchases and service.


• Design customer segmentation models to drive targeted marketing campaigns.


• Track and analyze key metrics (customer satisfaction, NPS, retention rates, etc.).


• Coordinate with Sales, Marketing, and Customer Support teams to improve the customer journey.


• Generate regular performance reports for senior management on CRM outcomes.


• Lead a small CRM team and provide guidance on customer communications and follow up strategies.


• Handle escalated customer grievances with a proactive and customer-first approach.


• Work on loyalty programs, feedback collection systems, and CRM automation.


• Maintain and update customer database to ensure clean and reliable data.

Key Skills & Competencies:


• Strong understanding of CRM tools and database management.


• Excellent communication and interpersonal skills.


• Proficient in customer analytics and reporting.


• Strategic thinking with attention to detail.


• Experience in handling customer lifecycle campaigns.


• Strong problem-solving and team management abilities.


• Ability to collaborate cross-functionally with Sales, IT, and Marketing.

Qualifications:


• Bachelor's degree in Marketing, Business Administration, or a related field.


• MBA or equivalent post-graduate degree preferred.


• 5+ years of proven experience in a CRM or customer experience management role.


• Hands-on experience with CRM platforms like Zoho.

  • Head Crm

    2 weeks ago

    Delhi, NCR, India Bacca Bucci Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Lead CRM strategy and execution* Manage Zoho/Salesforce CRM tools* Analyze CRM performance and insights* Implement CRM processes and workflows* Collaborate with sales, marketing, and customer teams

  • CRM Executive/ Assistant CRM Manager

    3 days ago

    Delhi, NCR, India Epiphany Hospitality Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesCRM Executive and Assistant CRM Manager will oversee execution of campaign strategy and execution of key CRM programs including WhatsApp, SMS, email, push and in-app notifications. This role will help in managing the CRM strategic roadmap including content planning, testing opportunities and optimizations. The Assistant CRM Manager...

  • Crm Executive

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India Eureka Builders Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Collaborate with sales team on lead generation strategies* Manage CRM system for real estate clients* Analyze customer data to optimize marketing campaigns

  • Business Development Executive

    3 weeks ago

    New Delhi, India Nurture CRM Full time

    Job DescriptionWe're Hiring: Business Development Executive (Full-Time | On-Site) Location:Bengaluru, Karnataka Experience:1 – 3 Years Immediate Joiners PreferredAbout Nurture CRMNurture is a fast-growing SaaS company providing powerful CRM solutions tailored for coaching institutes and upskilling centers. Our platform helps institutes manage their sales...

  • Senior Events and CRM Marketing

    2 weeks ago

    Delhi, NCR, India Waisl Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Event & PR Coordination:Planned and executed WAISLs participation in international and domestic events, including budgeting, booth setup, and logistics.Identify relevant events aligned with business goals and secure speaking leadership opportunities.Coordinate with internal teams and external vendors to ensure seamless execution and branding...

  • CRM Executive

    2 days ago

    Sector A, Noida, Delhi-NCR, India Wealth Clinic Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About the Company: Wealth Clinic Pvt. Ltd. is a leading real estate advisory firm based in Noida, known for offering comprehensive property consulting and investment solutions. With a strong presence across Delhi-NCR and a wide range of residential and commercial projects, we aim to deliver trusted real estate guidance and a seamless experience to our...

  • CRM - Team Lead

    2 weeks ago

    Saket, Delhi, Delhi, India Planyourworld Training Academy pvt ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Role: CRM - Team LeadExperience: 2 years or aboveLocation: Saket, New DelhiKey ResponsibilitiesMonitor call quality and ensure process standards.Drive the team to achieve daily and monthly sales targets.Manage team manpower, attendance, and leave schedules.Allocate tasks and sales targets to team members.Provide feedback, track progress, and identify...

  • Lead Generation

    5 days ago

    Delhi, NCR, India Trio Food Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Lead Generation Executive (Remote)Location: Remote (Work from Home)Shift: 9:00 AM 5:30 PMExperience: Minimum 1 yearSalary: Up to 25,000/monthDepartment: Sales / Business DevelopmentIndustry: Electronics / Electronic ManufacturingJob Function (JF): Sales / Business DevelopmentRole Overview:We are looking for a Lead Generation Executive to identify and connect...

  • CRM Executive

    1 week ago

    Noida, Uttar Pradesh, India CAPEX Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: CRM Executive (MBA Fresher)Location: NoidaJob Type: Full-TimeDepartment: Customer RelationsReports To: CRM Manager / Marketing ManagerJob Summary:We are looking for a motivated and detail-oriented MBA fresher to join our team as a CRM Executive. This role involves managing customer relationships, executing CRM campaigns, and supporting customer...

  • CRM Executive

    5 days ago

    Noida, Uttar Pradesh, India Overbooked Academy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionThe academy is dedicated to empowering entrepreneurswith cutting-edge strategies and insights to drive their businesses to an Overbooked success.Job Summary:The CRM Executive/Manager is responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. The goal is to improve business relationships,...