CRM Executive/ Assistant CRM Manager

6 hours ago

Delhi NCR, India Epiphany Hospitality Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

CRM Executive and Assistant CRM Manager will oversee execution of campaign strategy and execution of key CRM programs including WhatsApp, SMS, email, push and in-app notifications. This role will help in managing the CRM strategic roadmap including content planning, testing opportunities and optimizations. The Assistant CRM Manager will be responsible for growing and maintaining Impresarios contactable customer base across our brands while building revenue-driving communications and programs. This position is ideal for individuals who are customer obsessed, results oriented and have a passion for digital marketing.

The Day-to-Day:

  • Work closely with other marketing leads and the cross-functional team to plan out the CRM calendar each experience based on national calendar, promotional opportunities, and sales/incremental transaction goals.

  • Oversee the team in briefing CRM creative. Provide guidance on ways to leverage and incorporate first party data to increase segmentation and personalization.

  • In partnership with Customer Marketing Strategy & CRM Mar Tech team, create relevant audiences for adhoc communications as well as identifying opportunities for behavioral campaigns. Create suppression rules to prevent fatigue and segmentation overlap. Familiarity with data science models is a plus.

  • Build a CRM testing roadmap to identify various testing opportunities including but not limited to content, copy, personalized messaging, and segmentation criteria

  • Develop, implement, and measure optimization testing to drive stronger performance across all CRM channels. Work with analytics to analyze testing results. Demonstrate his/her ability to use data to uncover business opportunities. Share results broadly and continue to optimize campaigns utilizing these results.

  • Partner with analytics resources to appropriately track and measure the impact of all campaigns as it relates to CAV and incrementality

  • Ensure accurate, timely and consistent delivery of CRM campaigns through campaign QA

  • Maintain strong understanding of ecommerce, competitive trends, and consumer behavior.

Preferred candidate profile

  • Bachelors Degree in Marketing or related field

  • 1-2 years of relevant CRM /permission-based marketing experience, with a proven track record

    of managing a high volume of campaigns as well as a large CRM database (over 1M+)

  • Experience managing vendor partner relationships with creative teams and marketing agencies

  • Strong analytical skills, with the ability to assemble and interpret data to create summaries with

business focused recommendations and insights

  • Knowledge and experience with A/B & multivariant testing and measurement

  • Ability to work independently and manage multiple projects under tight deadlines

  • Strong collaborator with ability to partner and influence

  • An entrepreneurial attitude with a desire to continually improve how we communicate with

    customers across all CRM touchpoints

Perks and benefits

Perks and benefits as per company norms

**interested candidates share cv on WhatsApp /

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