Mihup.ai | Customer Success Manager | delhi

6 days ago

delhi, India Mihup.ai Full time
Customer Success Manager
Location: Kolkata/ Bangalore/ Mumbai/NCR
Who we are: Founded in June 2016, Mihup is an AI-powered conversation intelligence platform that
provides real-time personalized insights to contact center agents to improve sales and customer
experience- resulting in revenue growth, reduced customer churn, and improved brand image. Our
team is composed of engineers, machine learning scientists, and product specialists from leading
institutions. Our clients include global Fortune 500 clients, and we are on track for aggressive expansion,
in India and globally.
We work with some of the top enterprises in India such as global Fortune 500 companies, and we are on
track for aggressive expansion in India and overseas. We are backed by Accel Partners and Ideaspring
Capital. Recently we have raised INR 50Cr to accelerate growth and product innovation.
Role Overview:
We are seeking a Manager of Customer Success to play a key role in driving customer goals,
product utilization, business transformation and revenue expansion by ensuring the engagement,
success, retention and growth of Mihup’s customers.
We welcome all people and celebrate diversity of all kinds. We are committed to creating an inclusive
culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented
people from all backgrounds.
Key Responsibilities:
The responsibilities include but are not limited to the following
● Leading, expanding, and mentoring the Customer Success teams by setting the strategy and
prioritizing, hiring, training, and developing a world-class team
● Driving customer lifetime value by defining the customer journey; deploying programs to
help drive business value with customers, customer goal achievement, new features,
and new use-cases; collaborating across teams to identify and pursue customer growth
opportunities
● Influence future lifetime value through higher product adoption, customer satisfaction
and overall health scores
● Manage and nurture executive relationships with customers, including management of
executive-level escalations
● Representing the voice of the customer and influencing internal stakeholders by promoting
a customer-centric mindset across the organization
● Architecting the customer success organization and solutions to leverage and scale in
support of our revenue ambitions, including striking the right balance for the services and
support offered to our range of customer segments
● Partnering very closely with our sales teams to engage with leaders at prospective
customers and existing customers to define goals and leverage our products and services
to achieve them
● Expand our revenue in accounts through new sales and up-sell opportunities
● Reduce churn and drive new business growth through greater advocacy
and reference ability
● Deliver transformational leadership so that the team is highly motivated and engaged. Be
an inspirational role model by challenging and maximizing the strength of the team and
aligning their efforts to the mission and vision of the organization
Key Skills & Experience:
● A true love for customers
● Demonstrated progressive experience in a Customer Success/Sales leadership role for a SaaS solution with proof of value add
● Technical and SaaS experience and an ability to speak to technical customers in their
language
● A strong strategic vision for the customer experience and customer support
● A strong customer advocate with the ability and willingness to engage directly with
customers
● Ability to communicate well with individuals, teams, partners and at industry level events
● A track record of developing and mentoring great talent, and building and motivating
high achieving teams
● The skills to be a data-driven decision maker, with a willingness to experiment and iterate
● Understanding of the balance between internal services, external partners and how to use
both effectively to support customers and grow quickly
● Effective and productive collaborator to drive cross-functional initiatives
● Empathy, humility and listening skills
● Ability to travel if needed and comply with the company’s travel policy
● You can tell us how you uncover your customers business needs and align usage of
your SaaS product to meet those needs
● Minimum 4-5 Years of experience from a relevant industry is mandatory.
Compensation:
We offer competitive compensation packages as per or over market standards

  • Mihup.ai | Customer Success Manager | india

    6 days ago

    Delhi, India Mihup.ai Full time

    Customer Success ManagerLocation: Kolkata/ Bangalore/ Mumbai/NCRWho we are: Founded in June 2016, Mihup is an AI-powered conversation intelligence platform thatprovides real-time personalized insights to contact center agents to improve sales and customerexperience- resulting in revenue growth, reduced customer churn, and improved brand image. Ourteam is...

  • Mihup.ai | Regional Sales Manager

    3 days ago

    delhi, India Mihup.ai Full time

    Job Description: Regional Sales ManagerWho We Are:Founded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our...

  • Mihup.ai | VP Sales

    3 days ago

    delhi, India Mihup.ai Full time

    VP SalesMumbaiFounded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the Banking & Finance, automotive, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our clients include global Fortune 500...

  • Mihup.ai | Regional Sales Manager | india

    4 days ago

    Delhi, India Mihup.ai Full time

    Job Description:Regional Sales ManagerWho We Are:Founded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our...

  • Mihup.ai | Head of Product

    6 days ago

    Delhi, India Mihup.ai Full time

    Head of Product - AutomotiveBangalore/ KolkataFounded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our...

  • Mihup.ai | Head of Human Resources | india

    1 week ago

    Delhi, India Mihup.ai Full time

    Director - Human ResourceLocation - Kolkata, IndiaCompany Name- Mihup Communications Private LimitedCompany Overview:Founded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning...

  • Customer Success Manager

    3 weeks ago

    delhi, India HR Huddle Full time

    We are hiring for a Ed-Tech company based in Delhi. Location: Delhi Experience: 1-3 years CTC: 3 - 6 LPA We are seeking an experienced and proactive Enterprise Customer Success Executive to join our team. In this role, you will be the primary point of contact for our largest and most strategic clients, ensuring their success and satisfaction with our...

  • Delhi Watch Company | Customer Relationship Management Specialist

    3 days ago

    delhi, India Delhi Watch Company Full time

    Company DescriptionDelhi Watch Company is one of India's fastest growing watch micro brands. DWC is focused on providing extremely high quality offerings at reasonable prices. Watches range from Quartz to Mechanical.Role DescriptionThis is a full-time on-site role for a Customer Relationship Management Specialist at our Gurugram location. The specialist will...

  • Customer Success Manager

    3 weeks ago

    Delhi, India HR Huddle Full time

    We are hiring for a Ed-Tech company based in Delhi.Location: DelhiExperience: 1-3 yearsCTC: 3 - 6 LPAWe are seeking an experienced and proactive Enterprise Customer Success Executive to join our team. In this role, you will be the primary point of contact for our largest and most strategic clients, ensuring their success and satisfaction with our products...

  • Convin | Customer Success Manager | delhi

    3 weeks ago

    delhi, India Convin Full time

    Brief About Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger...

  • Convin | Customer Success Manager | delhi

    2 weeks ago

    Delhi, India Convin Full time

    Brief About CompanyFounded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve these larger business...

  • Convin | Customer Success Manager | delhi

    2 weeks ago

    delhi, India Convin Full time

    Brief About CompanyFounded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve these larger business...

  • Antal International, Delhi | Sales Manager | delhi

    4 weeks ago

    delhi, India Antal International, Delhi Full time

    DESIGNATION:                                                                               Sales Manager...

  • Antal International, Delhi | Sales Manager | delhi

    4 weeks ago

    delhi, India Antal International, Delhi Full time

    DESIGNATION:                                                                               Sales Manager (B2B) ...

  • Convin | Customer Success Manager | delhi

    3 weeks ago

    delhi, India Convin Full time

    Brief About CompanyFounded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve these larger business...

  • Customer Success Associate

    6 months ago

    Delhi, Delhi, India Surepass Technologies Full time

    Job Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...

  • Customer Success Associate

    6 months ago

    Delhi, India iDesign.Market Full time

    **About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...

  • Customer Success Manager

    3 days ago

    Delhi, India Intract Full time

    At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovativeB2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...

  • Contlo | Customer Success Manager | delhi

    3 weeks ago

    delhi, India Contlo Full time

    About Us Contlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI...

  • Contlo | Customer Success Manager | delhi

    2 weeks ago

    delhi, India Contlo Full time

    About UsContlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI...