Customer Success Manager

4 days ago

Delhi, India Intract Full time
At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative
B2B2C approach which serves 1,000,000+ users.
Role Description
This is a full-time on-site role for a Customer Success Manager located in Gurugram. We are
seeking an experienced Customer Success Manager with a strong background in handling
technical product queries and providing empathetic post-agreement support. Experience with
SaaS and Web3 technology is a plus.
As a Customer Success Manager, you will play a crucial role in ensuring partner satisfaction
by onboarding them, analyzing data and making necessary recommendations. You will retain
partners by building strong relationships and providing excellent support.
Responsibilities:
Develop and nurture relationships with clients.
Serve as the primary point of contact for client inquiries, issues, and escalations related to Web3 solutions.
Understand clients' goals, challenges, and specific use cases within the Web3 ecosystem, and work collaboratively to address them using our products or services.
Facilitate smooth onboarding processes for new clients, providing guidance on product usage and best practices in the context of Web3.
Proactively engage with clients to ensure they are deriving maximum value from our solutions, and provide ongoing support and training as needed.
Conduct regular business reviews and check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion.
Collaborate closely with internal teams, including sales, product development, and technical support, to advocate for clients' needs and ensure timely resolution of issues.
Stay informed about industry trends, developments, and best practices within the Web3 space to better serve our clients.
Requirements:
Minimum of 2 year of direct experience working with Saas or Web3 technologies in a customer-facing role
Proficiency in blockchain technology, cryptocurrencies, decentralized finance (DeFi), and related concepts is a plus
Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences
Excellent problem-solving abilities and a proactive approach to addressing client needs and challenges
Ability to thrive in a fast-paced, startup environment and manage multiple priorities effectively
Bachelor's degree in a relevant field preferred, or equivalent practical experience

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