Customer Success Manager

1 day ago

delhi, India Convin Full time
Brief About Company
Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.
At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.
Who are our clients :
We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us.
Still looking for more information, then check our website .
Here’s why you should apply:
If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.
Job Description:
We are seeking a highly skilled, experienced, and passionate Customer Success Manager (CSM) to join our dynamic team. This individual will play a pivotal role in maintaining client relationships, ensuring product adoption, driving value realization, and promoting upsell/cross-sell opportunities. You will be responsible for the retention of our clients, as well as facilitating regular interactions with decision-makers and weekly sync-ups with client POCs.
Responsibilities:
• Foster client relationships and work towards maintaining high retention rates. Understand client needs and issues and provide solutions promptly.
• Ensure clients understand and effectively use Convin's suite of products. Conduct training sessions, webinars, or workshops as necessary.
• Demonstrate the value of our software to clients, ensuring they fully realize the potential and benefits of our services. Measure and track value delivered to clients to drive customer success and loyalty.
• Identify opportunities to upsell or cross-sell based on customer needs and usage patterns. Work closely with the sales team to facilitate these opportunities.
• Engage with key decision-makers within client organizations on a regular basis to understand their strategic goals, gather feedback, and ensure alignment of our services with their business objectives.
• Coordinate and conduct weekly meetings with client Points of Contact to discuss ongoing issues, updates, and to maintain open lines of communication.
Qualifications:
• Minimum 3 years of experience in a customer-facing role, preferably in a SaaS or technology company.
• Proven track record in customer success, relationship management, or a similar role.
• Exceptional communication and interpersonal skills with the ability to navigate through complex situations.
• Strong problem-solving skills and the ability to translate client needs into practical solutions.
• Comfortable in a fast-paced and ever-changing environment.
Here’s What happens after you apply?
1. Within 4 days of your application - our HR team will contact you to schedule a quick chat with one of our founders.
2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week.
3. The whole hiring process will be completed within 15 days of your application.
What makes this role a perfect opportunity?
● Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job It can be a novel, a gratitude journal, or anything that helps you learn something new.
● Holiday Allowance: INR 24000 allowance every year for travel anywhere.
● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.
● The fast-growing startup has no limits on what you can learn and gain in terms of experience.

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