Mihup.ai | Customer Success Manager | india
6 days ago
Who we are: Founded in June 2016, Mihup is an AI-powered conversation intelligence platform thatprovides real-time personalized insights to contact center agents to improve sales and customerexperience- resulting in revenue growth, reduced customer churn, and improved brand image. Ourteam is composed of engineers, machine learning scientists, and product specialists from leadinginstitutions. Our clients include global Fortune 500 clients, and we are on track for aggressive expansion,in India and globally.
We work with some of the top enterprises in India such as global Fortune 500 companies, and we are ontrack for aggressive expansion in India and overseas. We are backed by Accel Partners and IdeaspringCapital. Recently we have raised INR 50Cr to accelerate growth and product innovation.
Role Overview:We are seeking a Manager of Customer Success to play a key role in driving customer goals,product utilization, business transformation and revenue expansion by ensuring the engagement,success, retention and growth of Mihup’s customers.We welcome all people and celebrate diversity of all kinds. We are committed to creating an inclusiveculture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talentedpeople from all backgrounds.
Key Responsibilities:The responsibilities include but are not limited to the following● Leading, expanding, and mentoring the Customer Success teams by setting the strategy andprioritizing, hiring, training, and developing a world-class team● Driving customer lifetime value by defining the customer journey; deploying programs tohelp drive business value with customers, customer goal achievement, new features,and new use-cases; collaborating across teams to identify and pursue customer growthopportunities● Influence future lifetime value through higher product adoption, customer satisfactionand overall health scores● Manage and nurture executive relationships with customers, including management ofexecutive-level escalations● Representing the voice of the customer and influencing internal stakeholders by promotinga customer-centric mindset across the organization● Architecting the customer success organization and solutions to leverage and scale insupport of our revenue ambitions, including striking the right balance for the services andsupport offered to our range of customer segments● Partnering very closely with our sales teams to engage with leaders at prospectivecustomers and existing customers to define goals and leverage our products and servicesto achieve them● Expand our revenue in accounts through new sales and up-sell opportunities● Reduce churn and drive new business growth through greater advocacyand reference ability● Deliver transformational leadership so that the team is highly motivated and engaged. Bean inspirational role model by challenging and maximizing the strength of the team andaligning their efforts to the mission and vision of the organization
Key Skills & Experience:● A true love for customers● Demonstrated progressive experience in a Customer Success/Sales leadership role for a SaaS solution with proof of value add● Technical and SaaS experience and an ability to speak to technical customers in theirlanguage● A strong strategic vision for the customer experience and customer support● A strong customer advocate with the ability and willingness to engage directly withcustomers● Ability to communicate well with individuals, teams, partners and at industry level events● A track record of developing and mentoring great talent, and building and motivatinghigh achieving teams● The skills to be a data-driven decision maker, with a willingness to experiment and iterate● Understanding of the balance between internal services, external partners and how to useboth effectively to support customers and grow quickly● Effective and productive collaborator to drive cross-functional initiatives● Empathy, humility and listening skills● Ability to travel if needed and comply with the company’s travel policy● You can tell us how you uncover your customers business needs and align usage ofyour SaaS product to meet those needs● Minimum 4-5 Years of experience from a relevant industry is mandatory.
Compensation:We offer competitive compensation packages as per or over market standards
-
Mihup.ai | Customer Success Manager | delhi
6 days ago
delhi, India Mihup.ai Full timeCustomer Success ManagerLocation: Kolkata/ Bangalore/ Mumbai/NCRWho we are: Founded in June 2016, Mihup is an AI-powered conversation intelligence platform thatprovides real-time personalized insights to contact center agents to improve sales and customerexperience- resulting in revenue growth, reduced customer churn, and improved brand image. Ourteam is...
-
Mihup.ai | Regional Sales Manager | india
4 days ago
Delhi, India Mihup.ai Full timeJob Description:Regional Sales ManagerWho We Are:Founded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our...
-
Mihup.ai | Head of Product
6 days ago
Delhi, India Mihup.ai Full timeHead of Product - AutomotiveBangalore/ KolkataFounded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our...
-
Mihup.ai | Regional Sales Manager
3 days ago
delhi, India Mihup.ai Full timeJob Description: Regional Sales ManagerWho We Are:Founded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our...
-
Mihup.ai | VP Sales
3 days ago
delhi, India Mihup.ai Full timeVP SalesMumbaiFounded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the Banking & Finance, automotive, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our clients include global Fortune 500...
-
Mihup.ai | Head of Human Resources | india
1 week ago
Delhi, India Mihup.ai Full timeDirector - Human ResourceLocation - Kolkata, IndiaCompany Name- Mihup Communications Private LimitedCompany Overview:Founded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning...
-
Customer Success Manager
4 weeks ago
delhi, India InOrg Global Full timeAbout InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...
-
Customer Success Manager
1 month ago
Delhi, India InOrg Global Full timeAbout InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...
-
Customer Success Manager
3 months ago
Delhi, India InOrg Global Full timeAbout InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...
-
Customer Success Manager
4 weeks ago
delhi, India InOrg Global Full timeAbout InOrg: InOrg - Empowering Global Growth At Scale. Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It...
-
Customer Success Manager
1 month ago
Delhi, India InOrg Global Full timeAbout InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...
-
Customer Success Manager
4 weeks ago
delhi, India InOrg Global Full timeAbout InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...
-
Customer Success Manager
1 month ago
delhi, India InOrg Global Full timeAbout InOrg: InOrg - Empowering Global Growth At Scale. Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg‘s Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It...
-
Customer Success Manager
1 month ago
delhi, India InOrg Global Full timeAbout InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...
-
Customer success manager
1 month ago
Delhi, India InOrg Global Full timeAbout In Org:In Org - Empowering Global Growth At Scale.Headquartered In Charlotte, US, In Org Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It...
-
Customer success manager
1 month ago
Delhi, India InOrg Global Full timeAbout In Org: In Org - Empowering Global Growth At Scale.Headquartered In Charlotte, US, In Org Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India....
-
Customer Success Manager
3 weeks ago
delhi, India Superset Full timeAbout Superset Customer Success Manager at Superset Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement...
-
Customer Success Manager
3 weeks ago
delhi, India Superset Full timeAbout SupersetCustomer Success Manager at SupersetSuperset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement...
-
Customer Success Manager
3 weeks ago
Delhi, India Superset Full timeAbout SupersetCustomer Success Manager at SupersetSuperset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement...
-
Head of Product
4 days ago
Delhi, India Mihup.ai Full timeHead of Product - AutomotiveBangalore/ KolkataFounded in June 2016 and headquartered in Kolkata, Mihup is an Industry leading conversational intelligence platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our...
