Customer Service Manager
3 days ago
Company Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team. Role Description This is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience. Key Responsibilities: Manage and Lead a team of Customer Service Executives Handle incoming and outgoing customer calls, emails and messages as needed Upsell and Cross-sell personal hygiene products over a phone call to prospecting customers Empathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfaction Assist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels. Maintain a high level of product knowledge to effectively address customer queries. Use CRM software to manage and track customer interactions and issue resolution. Monitor KPIs and ensure the team is delivering as per set standards. Collaborate with cross-functional teams to escalate and resolve issues quickly. Adhere to company policies and procedures while delivering exceptional customer service. Key Requirements: Educational Background: Bachelor’s degree in a relevant field is preferred Experience: 3+ years of proven experience in Customer Service role is a must Basic computer skills is a must Experience with a D2C brand is preferred Customer Service Team Lead or Managerial experience preferred Familiarity with a CRM software and Shopify is preferred Work Location: Full-time on-site from our office located in Singasandra, Bengaluru Core Competencies: Excellent verbal and written communication skills in English, Hindi Conversational ability in South Indian regional languages preferred Ability to empathize with customers and provide appropriate support Strong problem-solving and decision-making skills Ability to multi-task and work under pressure in a fast-paced environment Ability to manage a team and collaborate effectively with colleagues Positive attitude and willingness to learn and grow in a dynamic industry Candidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly
-
Customer Service Manager
10 hours ago
Bangalore, India HealthFab Full timeCompany Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship...
-
Customer Service Manager
4 days ago
bangalore, India HealthFab Full timeCompany DescriptionHealthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship...
-
Customer Service Manager
4 weeks ago
Bangalore, Karnataka, India Standard Chartered Full timeJob Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer...
-
Customer Service Executive
4 days ago
bangalore, India Policy Era Insurance Broking Pvt Ltd Full timeCustomer Service Executive | PolicyEra Location: Bhandup (Central Suburbs, Mumbai) Compensation: ₹30,000 per month Experience Required: Minimum 2 years in customer service or client management Industry: InsurTech / Insurance Services About PolicyEra At policyera.com , we are redefining how customers experience insurance. With a strong focus on...
-
Customer Service Executive
4 days ago
bangalore, India Policy Era Insurance Broking Pvt Ltd Full timeCustomer Service Executive | PolicyEraLocation: Bhandup (Central Suburbs, Mumbai)Compensation: ₹30,000 per monthExperience Required: Minimum 2 years in customer service or client managementIndustry: InsurTech / Insurance ServicesAbout PolicyEraAt policyera.com, we are redefining how customers experience insurance. With a strong focus on transparency,...
-
Bangalore, Karnataka, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests Complaints escalations received from the customers regulators and senior Management with quality communication within the defined Turn around time Preparing weekly Fortnight and Monthly MIS Complaint...
-
Customer Service Specialist
4 days ago
bangalore, India Selections HR Services Private Limited Full timeAbout the Role We’re looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you’ll be the first point of contact for our customers — providing timely, accurate, and empathetic support via phone and email . You’ll play a key part in ensuring every customer receives exceptional service and a positive...
-
Customer Service Specialist
3 days ago
bangalore, India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
-
Customer Service Specialist
3 days ago
bangalore, India Selections HR Services Private Limited Full timeAbout the Role We’re looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you’ll be the first point of contact for our customers — providing timely, accurate, and empathetic support via phone and email . You’ll play a key part in ensuring every customer receives exceptional service and a positive...
-
Customer Service Specialist
1 week ago
bangalore, India Hellowork Consultants Full timeJob Title : Customer Service Executive – Domestic Voice Process Location : Bangalore, India Experience : 1 Year Employment Type : Full-time Education : Graduate (Any discipline) Job Summary : We are looking for enthusiastic and customer-focused individuals with at least 1 year of experience in a domestic voice process to join our Customer Service team in...
