Customer Service Manager

2 days ago


Bangalore Karnataka, India Standard Chartered Full time

Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer situations Ensure resolution of all complaints received for branches through COMMAND Gather prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings net promoter score or any other survey feedback ratings taken from customers and ensure continuous improvement if below bench-mark sustain and better quality service Ensure adherence to laid down processes facilitate first time resolution Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate fees charges etc are authorized overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals where relevant identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals efficient customer service effective operations controls He She is aware of bank s Mis-selling Sales Policies and ensure adherence all the times Ensure he she is fully aware of all the policies and procedures issued in relation to ORMA Group Code of Conduct KYC CDD EDD Money laundering prevention He she must ensure compliance with these policies and procedures on an ongoing basis Any suspicious transaction must immediately be reported to the supervising officer Premises management in areas of merchandising housekeeping as well as store management Branch upkeep and maintenance Responsible for health and safety for all As part of the Health and Safety guidelines you should Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions Co-operate with Management to support and promote Health and safety in the workplace Ensure that your actions do not put others at risk Work in a healthy and safe manner Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Key Responsibilities Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer Ensure full awareness of all policies relating to operational risk sales processes misselling etc and comply with the same Read understand and comply with all provisions of the Group Code of Conduct Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Qualifications Post Graduate consistent academic career Extensive sales experience 2 to 5 years Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness benchmarking Excellent communication interpersonal relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Skills and Experience Diligent Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 35970



  • Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, Karnataka, India Quick customer electronic service Full time

    Im looking customer support excutive, 8904309332, near Hormavu signal banglore 560043 **Job Types**: Full-time, Part-time Pay: From ₹9,000.00 per month **Benefits**: - Cell phone reimbursement Supplemental Pay: - Overtime pay - Performance bonus - Yearly bonus **Language**: - English (preferred) - Hindi (preferred) Work Location: In person


  • Bangalore, Karnataka, India Customer Support Executive Full time

    - Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...


  • Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Bengaluru, Karnataka, India Right Track Corporate service Full time

    Great Opportunity for Customer Support Walk in Interview Executive-Inbound/Outbound Service(Voice Process) Qualification - PUC / Graduates Languages Known - Good English with Kannada Experience - Freshers/Experience Salary Offered - Freshers-18KCTC Experienced-22KCTC Nature of Work - WFO(mandatory) Shifts - day General shift Location -...

  • Program Manager

    2 weeks ago


    Bangalore, Karnataka, India Granicus Full time

    At Granicus we re transforming the way government engages with its citizens through cutting-edge cloud technology Our platform connects 150 million people with over 4 000 government organizations at every level We are seeking an exceptional Program Manager - Customer Experience Services Enablement to join our team and drive excellence in customer...


  • Bangalore, Karnataka, India TE Connectivity Full time

    Job Posting Title CUSTOMER SERVICE SPECIALIST I Job ID 135204 Job Code 30003102 Business Unit GLOBAL AUTOMOTIVE 10002006 Building TE Services India KN1 Band Level 5-4-S Hiring Manager NISHANTH MURUGESH SATHYAMURTHY Recruiter Rabiya Tasneem Relocation Yes - Domestic Travel Less than 10 Employee Referral Amount 30 000 00 Education Experience ...


  • Bangalore, Karnataka, India Equitas Small Finance Bank Full time

    Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail


  • Bangalore, Karnataka, India TE Connectivity Full time

    At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job OverviewTE Connectivity Ltd is a 16 3 billion global technology and manufacturing leader creating a safer sustainable productive and connected future For more than 75 years our connectivity and...


  • Bangalore, Karnataka, India Amazon Full time

    DESCRIPTIONAWS Sales Marketing and Global Services SMGS is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector The AWS Global Support team interacts with leading companies and believes that world-class support is critical to...