Custom Service Manager

Custom Service Manager This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE HPE Operations is our innovative IT services organization It provides the expertise to advise integrate and accelerate our customers outcomes from their digital transformation Our teams collaborate to transform insight into innovation In today s fast paced hybrid IT world being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities Deploy the right technology to respond quickly to market possibilities Join us and redefine what s next for you Job Family Definition Leads customer engagement to ensure that it meets all scope time budget and quality expectations through planning controlling and managing customer projects Manages corporate customer and third party vendor efforts to plan sell and implement solutions to customer problems Responsible for business as well as team management Job Family Definition for Mgr Progr Mgmt Office Responsible for establishing and maintaining the portfolio and project management environment based upon Policies Standards Customer Engagement Roadmap and Global Method May perform responsibilities as a member of an Engagement Program Management Office EPMO or as a business unit leader with responsibility for a portfolio of customer projects Management Level Definition Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives Works on problems of diverse complexity and scope May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process Exercises independent judgment to identify and select a solution Ability to handle most unique situations May seek advice in order to make decisions on complex business issues What You ll Do Manage customer project delivery across large or moderately complex engagements at local or sub-regional level Handle projects with medium high risk and medium complexity legal and commercial issues Own project financials including P L ensure budgets are met or exceeded Provide reliable financial forecasts to management Drive business development by identifying and developing new opportunities within current projects Support qualification and opportunity assessment for large moderately complex deals act as opportunity manager for medium high risk opportunities Build and manage client relationships engaging mid to upper-level stakeholders Represent the organization externally with customers and clients Lead project teams of fewer than 20 members managing both internal and external resources Mentor and encourage skill development of project team members Provide input for performance reviews and identify areas of development for team members What You Need to Bring Education First-level university degree Experience 5 years in project management or similar roles businesses Knowledge Expertise Strong understanding of company services operational policies processes and methodologies in project management Ability to speak with depth and expertise on project management methods Active participation in the company s PM Professions community On the PMP certification path preferred Skills Financial management P L ownership forecasting budgeting Client relationship management at mid-to-upper levels Business development and opportunity qualification Team leadership mentoring and performance management Strong communication and stakeholder engagement skills Additional Skills Accountability Accountability Active Learning Active Listening Bias Business Growth Change Management Client Expectations Management Coaching Creativity Critical Thinking Cross-Functional Teamwork Customer Centric Solutions Customer Relationship Management CRM Design Thinking Empathy Follow-Through Growth Mindset Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity Process Improvements Project and Program Management Inactive Project Management Office PMO Project Management Tools 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india operations Job Services Job Level Specialist HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories No Fees Notice Recruitment Fraud Disclaimer It has come to HPE s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates These scammers often seek to obtain personal information or money from candidates Please note that Hewlett Packard Enterprise HPE its direct and indirect subsidiaries and affiliated companies and its authorized recruitment agencies vendors will never charge any candidate a registration fee hiring fee or any other fee in connection with its recruitment and hiring process The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification Any candidate individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk and HPE disclaims liability for any damages or claims that may result from any such communication