Customer Service Manager
5 days ago
Position Title: Manager, Customer Service Education: Graduate / Postgraduate Experience : 8 to 10 years Location: Bengaluru Role Description We are seeking a highly experienced and data-driven Customer Support Manager to lead and scale our multi-channel customer experience function for D2C websites. The ideal candidate has proven experience in Customer Service, operations management, process automation, performance optimization, and cross-functional collaboration. The role will be responsible for driving service excellence, improving customer satisfaction, optimizing turnaround times, increasing resolution efficiency, and reducing repeat contacts through structured governance, automation, and process improvements. Key Responsibilities Lead, mentor, and develop customer support teams across channels including email, chat, voice, WhatsApp, and social media. Conduct huddles, performance reviews, and structured coaching to drive accountability and productivity. Ensure adherence to SLAs, response standards, and service excellence Manage high-priority escalations including logistics issues, order delays, incorrect deliveries, claims, and refund disputes. Coordinate with stores, logistics partners, product, marketplace, and brand teams to ensure timely resolution. Implement service failure recovery strategies including compensation framework and root-cause improvement plans. Monitor quality audits across channels, share feedback and action plans with agents and trainers. Track CSAT, AHT, and contact reason trends to identify improvement areas and reduce repeated contacts. Drive closure rate improvements, first-contact resolution, and customer communication excellence. Identify and execute automation opportunities to reduce manual dependencies and enhance workflow efficiency. Refine SOPs, escalation matrices, and knowledge base content in collaboration with product and training teams. Lead initiatives aimed at achieving faster resolution commitments Publish reports covering contact volume, Customer Happiness Index Metrics, CSAT, SLA adherence, and contact centre metrics (FCR, AHT, SLA, CSAT, reopen rate, Customer Happiness Index). Analyze escalation patterns and operational gaps to recommend and implement corrective actions. Own control tower functions including non-delivery reporting, reverse logistics monitoring, and proactive outreach. Partner with Product, Tech, Logistics, Store Ops, and Brand teams to streamline CX initiatives and close systemic gaps. Represent customer sentiment data in business reviews, RCA presentations, and improvement forums. Ensure seamless support during peak events and sale spikes, including delivery delays, returns, refunds, exchanges, NDR, RTO, and reverse logistics. Requirements: 8-10 years of experience in customer service operations, preferably in eCommerce/retail. Strong leadership, team management, and stakeholder alignment skills. Proven experience leading large support teams with measurable improvements. Demonstrated expertise in escalations, logistics coordination, refunds, return workflows, and reverse logistics. Strong analytical and reporting abilities (Excel, dashboards, RCA frameworks). Experience working with CRM platforms, automation tools, chatbots, and omnichannel systems. Ability to manage multiple stakeholders and influence without authority. Experience in designing or refining training modules, SOPs, escalation matrices, and self-service journeys.
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Customer Service Manager
7 days ago
bangalore, India Pantum Full timeJob Overview We are looking for a Customer Service Manager to oversee the after-sales service operations in India. Core focuses include managing service suppliers, developing service outlets, providing professional printer after-sales technical training for service partners, and driving continuous improvement of customer service quality. The role demands...
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Customer Service Manager
5 days ago
bangalore, India Westbury Kommerce Full timePosition Title: Manager, Customer ServiceEducation: Graduate / Postgraduate Experience: 8 to 10 yearsLocation: Bengaluru Role DescriptionWe are seeking a highly experienced and data-driven Customer Support Manager to lead and scale our multi-channel customer experience function for D2C websites. The ideal candidate has proven experience in Customer Service,...
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Customer Service Manager
5 days ago
bangalore, India Westbury Kommerce Full timePosition Title: Manager, Customer Service Education: Graduate / Postgraduate Experience : 8 to 10 years Location: Bengaluru Role Description We are seeking a highly experienced and data-driven Customer Support Manager to lead and scale our multi-channel customer experience function for D2C websites. The ideal candidate has proven experience in Customer...
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Customer Service Manager
5 days ago
bangalore, India KUKA Full timeDescription Candidate for the position of Customer Service Engineer will be responsible for technical support for all KUKA industrial robot systems. Must be self-motivated with high energy level and comfortable in working in a dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong customer orientation,...
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Bangalore, Karnataka, India Millennium Global Service Full timeCall Hr Contact 9896938251 Airport Airline Jobs Ground Staff Customer Service and Ticket Counter is a leading provider of airport and airline services in Bengaluru Airport India We are committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for our passengers We are currently seeking motivated individuals to...
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Customer Service Manager
2 weeks ago
Bangalore, Karnataka, India Standard Chartered Full timeJob Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer situations...
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Custom Service Manager
4 weeks ago
Bangalore, Karnataka, India Hewlett Packard Enterprise Full timeCustom Service Manager This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live...
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Custom Service Manager
3 weeks ago
Bangalore, Karnataka, India Hewlett Packard Enterprise Full timeCustom Service Manager This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live...
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Customer Service
1 week ago
bangalore, India WaterScience Full timeRole: Customer Service (Freshers)Location: Mahadevapura, Bangalore Work Mode: 6 days On-site, Day ShiftCTC: ₹3.5 LPAExperience: Freshers Preferred (0–1 year)Languages: English & Hindi (Mandatory)Openings: 4About WaterScienceWaterScience (founded in 2014) is transforming non-drinking water filtration and has improved water quality for 600,000+ homes and...
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Home Manager
2 weeks ago
bangalore, India Home Manager for Residential Full timeJob Description: Home Manager Position Title: Home Manager Location: Residential Premises Employment Type: Full-Time (flexible hours, including weekends when required) 1. Position Overview The Home Manager is responsible for overseeing the entire household operations, ensuring smooth functioning, coordination, and maintenance of the residence. The role...
