Customer Service Manager
3 weeks ago
Company Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team. Role Description This is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience. Key Responsibilities: Manage and Lead a team of Customer Service Executives Handle incoming and outgoing customer calls, emails and messages as needed Upsell and Cross-sell personal hygiene products over a phone call to prospecting customers Empathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfaction Assist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels. Maintain a high level of product knowledge to effectively address customer queries. Use CRM software to manage and track customer interactions and issue resolution. Monitor KPIs and ensure the team is delivering as per set standards. Collaborate with cross-functional teams to escalate and resolve issues quickly. Adhere to company policies and procedures while delivering exceptional customer service. Key Requirements: Educational Background: Bachelor's degree in a relevant field is preferred Experience: 3+ years of proven experience in Customer Service role is a must Basic computer skills is a must Experience with a D2C brand is preferred Customer Service Team Lead or Managerial experience preferred Familiarity with a CRM software and Shopify is preferred Work Location: Full-time on-site from our office located in Singasandra, Bengaluru Core Competencies: Excellent verbal and written communication skills in English, Hindi Conversational ability in South Indian regional languages preferred Ability to empathize with customers and provide appropriate support Strong problem-solving and decision-making skills Ability to multi-task and work under pressure in a fast-paced environment Ability to manage a team and collaborate effectively with colleagues Positive attitude and willingness to learn and grow in a dynamic industry Candidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly
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Customer Service
5 days ago
bangalore, India michbiz-in Full timeCompany OverviewJoin our dynamic team as we strive to provide exceptional customer service and create memorable experiences for our clients. Our company values communication, collaboration, and the ability to connect with a diverse clientele. We believe in a supportive and inclusive work environment that nurtures talent and encourages professional growth.Job...
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Customer Service
2 days ago
bangalore, India WaterScience Full timeRole: Customer Service (Freshers)Location: Mahadevapura, Bangalore |Work Mode: 6 days On-site, Day ShiftCTC: ₹3.5 LPAExperience: Freshers Preferred (0–1 year)Languages: English & Hindi (Mandatory)Openings: 4About WaterScienceWaterScience (founded in 2014) is transforming non-drinking water filtration and has improved water quality for 600,000+ homes and...
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COO - Customer Service Management
5 days ago
bangalore, India NCR Atleos Full timeAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.• Leverages techniques for developing customer service and remote resolution...
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Customer Service
2 hours ago
Bangalore, India WaterScience Full time € 3,50,000Role: Customer Service (Freshers) Location: Mahadevapura, Bangalore | Work Mode: 6 days On-site, Day Shift CTC : ₹3.5 LPA Experience: Freshers Preferred (0–1 year) Languages: English & Hindi (Mandatory) Openings : 4 About WaterScience WaterScience (founded in 2014) is transforming non-drinking water filtration and has improved water quality for 600,000+...
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Customer Service Executive
4 weeks ago
bangalore, India Policy Era Insurance Broking Pvt Ltd Full timeCustomer Service Executive | PolicyEra Location: Bhandup (Central Suburbs, Mumbai) Compensation: ₹30,000 per month Experience Required: Minimum 2 years in customer service or client management Industry: InsurTech / Insurance Services About PolicyEra At policyera.com , we are redefining how customers experience insurance. With a strong focus on...
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Head of Customer Service
2 weeks ago
bangalore, India Lifetime Health Full timeJob Title: Head of customer service Company: Lifetime Health Location: Jayanagar Bangalore Salary : As per your previous drawn and expertise Employment Type: Full-Time About Us: LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
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Head of Customer Service
2 weeks ago
Bangalore, India Lifetime Health Full timeJob Title: Head of customer service Company: Lifetime Health Location: Jayanagar Bangalore Salary : As per your previous drawn and expertise Employment Type: Full-Time About Us: LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
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Customer Service Representative
2 weeks ago
bangalore, India Sphere Global Business Services Full timeThe Customer Service Representative will be responsible for delivering exceptional customer support by managing inquiries with professionalism, accuracy, and empathy. The role involves addressing and resolving customer concerns promptly, maintaining detailed documentation of interactions, and collaborating with internal teams to ensure a seamless customer...
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Customer Service Associate
7 days ago
bangalore, India Chai Point Full timeJob Title: Customer Service AssociateJob Summary: We are looking for a dynamic and customer-focused professional to join our team as a Customer Service Associate. The role will involve managing customer interactions through inbound calls as well as handling queries, complaints, and feedback received via social media platforms. The ideal candidate should...
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Customer Service Representative
4 days ago
bangalore, India Globeia Full timeGlobeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, detail-oriented, and tech-savvy professional who can manage customer inquiries efficiently across multiple communication channels.ResponsibilitiesRespond promptly and professionally to customer inquiries via email, chat, and...
