Customer Service Manager
4 days ago
Company DescriptionHealthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team.Role DescriptionThis is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience.Key Responsibilities:Manage and Lead a team of Customer Service ExecutivesHandle incoming and outgoing customer calls, emails and messages as neededUpsell and Cross-sell personal hygiene products over a phone call to prospecting customersEmpathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfactionAssist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels.Maintain a high level of product knowledge to effectively address customer queries.Use CRM software to manage and track customer interactions and issue resolution.Monitor KPIs and ensure the team is delivering as per set standards.Collaborate with cross-functional teams to escalate and resolve issues quickly.Adhere to company policies and procedures while delivering exceptional customer service.Key Requirements:Educational Background:Bachelor’s degree in a relevant field is preferredExperience:3+ years of proven experience in Customer Service role is a mustBasic computer skills is a mustExperience with a D2C brand is preferredCustomer Service Team Lead or Managerial experience preferredFamiliarity with a CRM software and Shopify is preferredWork Location:Full-time on-site from our office located in Singasandra, BengaluruCore Competencies:Excellent verbal and written communication skills in English, HindiConversational ability in South Indian regional languages preferredAbility to empathize with customers and provide appropriate supportStrong problem-solving and decision-making skillsAbility to multi-task and work under pressure in a fast-paced environmentAbility to manage a team and collaborate effectively with colleaguesPositive attitude and willingness to learn and grow in a dynamic industryCandidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly
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Customer Service Manager
3 days ago
Bangalore, India HealthFab Full timeCompany Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship...
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Customer Service Manager
16 hours ago
Bangalore, India HealthFab Full timeCompany Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship...
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Customer Service Manager
4 weeks ago
Bangalore, Karnataka, India Standard Chartered Full timeJob Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer...
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Customer Service Executive
4 days ago
bangalore, India Policy Era Insurance Broking Pvt Ltd Full timeCustomer Service Executive | PolicyEra Location: Bhandup (Central Suburbs, Mumbai) Compensation: ₹30,000 per month Experience Required: Minimum 2 years in customer service or client management Industry: InsurTech / Insurance Services About PolicyEra At policyera.com , we are redefining how customers experience insurance. With a strong focus on...
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Customer Service Executive
4 days ago
bangalore, India Policy Era Insurance Broking Pvt Ltd Full timeCustomer Service Executive | PolicyEraLocation: Bhandup (Central Suburbs, Mumbai)Compensation: ₹30,000 per monthExperience Required: Minimum 2 years in customer service or client managementIndustry: InsurTech / Insurance ServicesAbout PolicyEraAt policyera.com, we are redefining how customers experience insurance. With a strong focus on transparency,...
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Bangalore, Karnataka, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests Complaints escalations received from the customers regulators and senior Management with quality communication within the defined Turn around time Preparing weekly Fortnight and Monthly MIS Complaint...
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Customer Service Specialist
4 days ago
bangalore, India Selections HR Services Private Limited Full timeAbout the Role We’re looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you’ll be the first point of contact for our customers — providing timely, accurate, and empathetic support via phone and email . You’ll play a key part in ensuring every customer receives exceptional service and a positive...
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Customer Service Specialist
3 days ago
bangalore, India Selections HR Services Private Limited Full timeAbout the Role We’re looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you’ll be the first point of contact for our customers — providing timely, accurate, and empathetic support via phone and email . You’ll play a key part in ensuring every customer receives exceptional service and a positive...
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Customer Service Specialist
3 days ago
bangalore, India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
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Sap customer service
3 weeks ago
Bangalore, India Best Infosystems Ltd. Full timeSAP Customer service_Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/Chennai_Full-Time Job Title: SAP Customer service Job Type: Full-Time Experience: 5-10 years Location: Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/Chennai Job Description: The SAP Service Management role is a critical position within our organization that is responsible for managing and...
