Customer support executive
3 weeks ago
Job Title: Client Support Executive
Location: Thane
Work mode - On site
Salary : 2.40-3 L
Industry: Digital Marketing
About Pronto Sys:
Pronto Sys is a leading digital marketing agency providing tailored solutions to clients across various industries. Our team of experts helps businesses grow through innovative digital strategies and data-driven insights. We are looking for a Client Support Executive to join our dynamic team and contribute to delivering exceptional client service.
Job Summary:
The Client Support Executive will serve as a key point of contact for our clients, ensuring that all inquiries, issues, and requests related to digital marketing services are addressed promptly. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-centric mindset. They will work closely with internal teams to manage client expectations, ensuring satisfaction and success across all digital marketing initiatives.
Key Responsibilities:
- Act as the primary point of contact for clients, handling inquiries and resolving issues in a timely manner.
- Maintain strong relationships with clients by providing exceptional service and regular updates on project status.
- Collaborate with internal teams (SEO, PPC, Social Media, Content) to ensure client requirements are understood and met.
- Respond to client emails, calls, and messages, ensuring excellent communication and customer support.
- Track and report on project progress, ensuring clients are informed of any delays or adjustments.
- Assist with troubleshooting and resolving client concerns, ensuring their digital marketing campaigns run smoothly.
- Provide recommendations and solutions based on client feedback and business needs.
- Support onboarding of new clients, ensuring a smooth transition and setup of services.
- Monitor client satisfaction and proactively address potential issues before they escalate.
Qualifications:
- Bachelor’s degree in business, marketing, or a related field.
- 1-2 years of experience in client support, customer service, or account management (preferably in a digital marketing or IT services environment).
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and a client-centric approach.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with digital marketing services (SEO, PPC, Social Media, Content Marketing) is a plus.
- Proficiency in MS Office and CRM tools.
- Ability to work independently and as part of a team.
What We Offer:
- Opportunity to work in a dynamic, fast-paced environment.
- Professional development and growth opportunities.
- Collaborative and supportive work culture.
Industry
- IT Services and IT Consulting
Employment Type
Full-time
-
Customer Support Executive
6 months ago
Thane, India Green Point Global Full time**Hiring for Customer Support Executive** **Location : CBD Belapur** - dealing with customer issues and churning out an easy-to-follow solution - Handling Inbound and outbound calls - handling customer concerns and complaints in a timely manner - establishing a positive rapport with all clients and customers in person or via phone - forming reports based on...
-
Customer Support Executive
4 weeks ago
Thane, India Worldpack Automation Systems Pvt LTD Full time**Responsibilities for Customer Support Executive** **.** Take feedback from customer after installation is over and service is over **.** Prepare service Quotation for chargeable calls and AMC **.** Prepare service Bill **.** Ensure Collection of payment of Service **.** Approval of Expense based on Expense policy **.** Check Replacement report and...
-
Sales Support Executive
3 weeks ago
Wagle Estate, Thane, Maharashtra, India Eco Support Pvt. Ltd. Full time**Responsibilities**: 1. **Enquiry Handling**: Respond to customer queries for solid waste management solutions. 2. **Proposal Prep**: Draft techno-commercial offers tailored to client needs. 3. **Order Processing**: Create and manage sales orders, ensuring smooth processing. 4. **Support & Coordination**: Provide pre - and post-order customer support,...
-
Customer Service Representative
6 months ago
Thane, India Eco Support Pvt. Ltd. Full timeAddressing enquiries for solid waste management - Preparation of techno-commercial offers for products - Back office, site co-ordination & troubleshooting - Providing pre and post order customer support - Sales Order creation - Co-ordination with various departments for order execution - Preparing product presentation for customers - Participation in...
-
Customer Support Executive
9 hours ago
Thane, India Watchyourhealth.com India Private Limited Full time**About COMPANY Watch Your Health **(WYH) is a prominent Health-Tech provider in the Indian healthcare space since 2015, providing Hi-End B2B customized wellness solutions to insurance companies, Pharma companies, Hospitals and Path Labs. We are partners to these companies who reward healthy behavior & innovatively driving Client Engagement & Digital...
-
Customer Support Executive
5 months ago
Thane, India Rio Enterprises Full timeLooking for a customer support executive to manage inbound customer calls. **Skill set Requirement** - Excellent Communication skills and problem solving abilities. **Work Timing**:06:00 PM to 09:00 AM (9 hrs predefined shift) **Working days**: 6 days a week **Roles & Responsibilities** - Manage customer calls and enquiries for moving services - Handle...
-
Cse (Customer Support Executive)
6 months ago
Thane, India Dr Nishita's Cosmetic Clinics pvt ltd Full time**Job Title**: Customer Support Executive **Linguistic**: Gujarati, Hindi **Location**: Thane **Job Type**: Full-time **Responsibilities**: - Make outbound calls to prospective and existing patients. - Provide information about clinic services, treatments, and products. - Schedule appointments and follow up on appointment confirmations. - Maintain a...
-
Customer Support Executive
6 months ago
Thane, India Advansoft Full timeAssist customers in troubleshooting issues with our products/services, providing clear and concise instructions. - Effectively resolve customer complaints or concerns, striving for first-call resolution whenever possible. - Escalate complex issues to the appropriate department for further investigation and resolution. - Maintain accurate records of customer...
-
Customer Support Executive
3 weeks ago
Thane, India Watchyourhealth Full time**Please Note - Interview Mode will be offline only** **About COMPANY Watch Your Health **(WYH) is a prominent Health-Tech provider in the Indian healthcare space since 2015, providing Hi-End B2B customized wellness solutions to insurance companies, Pharma companies, Hospitals and Path Labs. We are partners to these companies who reward healthy behavior &...
-
Customer Support Executive
5 months ago
Thane, India Deep HR Services Full timeGood English Communication is must. Full Job Description Urgent Opening for the role of "Customer Support Executive". Job Responsibilities: - Be a point of contact to place orders on online portal as per the zone assigned as well ensure orders go out on time - MIS, reporting and creating monthly invoices - Following marketing activities like collecting...
-
Proposal Executive
6 months ago
Thane, India Eco Support Pvt. Ltd. Full timeAddressing enquiries for solid waste management - Preparation of techno-commercial offers for products - Back office, site co-ordination & troubleshooting - Providing pre and post order customer support - Sales Order creation - Co-ordination with various departments for order execution - Preparing product presentation for customers - Participation in...
-
Customer Support Representative
6 months ago
Thane, India Global Captcha Services Full time**Urgent Hiring For below Profiles**: - Back Office Executives - HSC & 6 Month Exp. - Customer Support - HSC & Freshers / Exp. - Customer Support - HSC & Freshers / Exp. (Part Time) - Customer Support Medical Profile - HSC Freshers & Only Female, Fixed Day Shift - Attractive Salary - Centralized Pickup - Drop - Incentives - Insurance - PF - Other **Job...
-
Customer Support Representative
3 months ago
Thane, India Tidal Wave Solutions Full timeJob Description: Customer support executive Experience: 1.5 to 6 years Location: Mumbai About the Company: Company Name is a leading fin-tech company specializing in innovative payment solutions. Our mission is to streamline and enhance the payment process for businesses and consumers through cutting-edge technology and exceptional service. **Job...
-
Customer Support Executive
6 months ago
Thane District, Maharashtra, India Watchyourhealth.com India Private Limited Full time**Work timings**: 9.30 am to 6.30 pm **Location**: Thane (W) Wagle Estate **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets/queries for appropriate resolution - Work with other departments to resolve customer issues in a timely manner - Proactively identify, investigate, and resolve recurring...
-
Sales/customer Support Executive
6 months ago
Thane, India Finvestalgo Full timeBuilds business by identifying and selling prospects; maintaining relationships with clients. Maintains relationships with clients by providing support, information, and guidance. - Sales Executives are responsible for planning, implementing, managing and overseeing company's overall sales strategy. They may be involved in selling products, platforms and...
-
Customer Support Executive
2 weeks ago
Thane, India BDV Private Limited Full timeWe are looking for a motivated and enthusiastic Customer Care Executive to join our team. As a fresher in this role, you will be the primary point of contact for our customers, helping them resolve inquiries and issues, and ensuring a positive experience with our company. This is a fantastic opportunity for recent graduates or individuals beginning their...
-
Sales Executive
6 months ago
Thane, India Reflective Customer Solutions Full time**Job description Sales Counselor** As a sales counsellor working for an international client, your primary job responsibilities would be providing guidance and support to individuals and businesses facing financial difficulties. Your role would involve understanding their financial situations, explaining available options, and assisting them in making...
-
Customer Support Executive
6 months ago
Thane, India IDFC FIRST Bank Full time**Designation**: Customer Service Executive **Function/ Department**: Customer Experience **Job Purpose**: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. **Roles & Responsibilities**: - Will be required to provide...
-
Customer Support
5 months ago
Thane, India Allwyn Education Group Full time**WORK FROM OFFICE AGE LIMIT : 19 TO 30** **CUSTOMER SUPPORT** YBCS ( YES BANK CUSTOMER SERVICE inbound +upselling Graduation Compulsory Freshers/ Experience are good to goo... Rotational weekoff. Day Rotational timings. Inhand 18k to 22k + Incentives Location - thane **WORK FROM OFFICE AGE LIMIT : 19 TO 30** **CUSTOMER SUPPORT** **Job Types**:...
-
Customer Support Executive
6 months ago
Thane, Maharashtra, India Hungrybirds Entertainment Private Limited Full timeDesignation: Customer Support Executive Location : Thane, Varthak Nagar Experience: Freshers CTC: Upto 1.2 LPA Roles and Responsibilities: - Manage large amounts of incoming phone calls - Lead Generation - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and...