Customer Support Executive

3 weeks ago


Thane Maharashtra, India Hungrybirds Entertainment Private Limited Full time

Designation: Customer Support Executive

Location : Thane, Varthak Nagar

Experience: Freshers

CTC: Upto 1.2 LPA

Roles and Responsibilities:

- Manage large amounts of incoming phone calls
- Lead Generation
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Salary**: ₹10,685.80 - ₹11,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8369649434



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