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Senior Customer Success Director

3 weeks ago


Vizag, Andhra Pradesh, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

We are seeking an experienced Senior Customer Success Director to join our team. This is a pivotal role where you will be responsible for leading and mentoring a high-performing team of customer-facing professionals, ensuring exceptional customer experience and satisfaction.

About the Role:

This role requires a strong background in customer service and leadership, with excellent communication, problem-solving, and interpersonal skills. You will work closely with cross-functional teams to ensure seamless customer interactions, drive process improvements, and identify trends to inform product and service enhancements.

Key Responsibilities:

  • Customer Relationship Management:
  • Build and maintain strong relationships with key customer accounts.
  • Understand unique customer needs and challenges, providing tailored solutions.
  • Act as primary point of contact for customer escalations and issue resolution.
  • Monitor or review calls/correspondence between representatives and customers.
  • Prepare monthly reports summarizing assigned customer service team's performance.

Required Skills and Qualifications:

  • Bachelor's degree in a relevant field (Business, IT, etc.).
  • Proven experience in customer-facing roles.
  • Strong leadership and management skills.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Able to adapt to changing priorities and thrive in fast-paced environments.
  • Customer-centric mindset and passion for ensuring customer success.
  • Hands-on experience in Agile and Scrum methodologies.

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full-time, Permanent

Role Category: Customer Success

Education:

UG: Any Graduate

PG: Any Postgraduate