Tech Support Professional

2 days ago

Mumbai, Maharashtra, India beBeeIT Full time ₹ 8,00,000 - ₹ 10,00,000

Job Opportunity: Technical Support Specialist

We are seeking a skilled professional to provide technical assistance and support to end-users remotely.

  • Key Responsibilities:
  • Provide Remote IT Support:Troubleshoot hardware, software, and network issues via remote desktop tools, phone, or email
  • Incident Management:Log, track, and resolve incidents and service requests in a timely manner following established protocols
  • Technical Assistance:Assist users with issues related to computers, printers, mobile devices, operating systems, software applications, and network connectivity
  • Account and Access Management:Handle user account setups, password resets, and manage access rights as per company policy
  • Escalation Management:Escalate complex issues to higher-tier support teams or vendors, ensuring proper follow-up
  • Document Resolutions:Create and maintain detailed documentation of solutions, knowledge base articles, and support processes
  • Customer Interaction:Maintain high standards of customer service by communicating clearly and effectively with end-users, understanding their issues, and providing solutions in a courteous manner
  • Software Installations and Updates:Remotely install, update, and configure software applications and security patches
  • System Monitoring:Monitor critical IT systems, responding to alerts and potential issues before they affect users
  • Collaborate with Other IT Teams:Work closely with other IT support teams to ensure efficient and effective service delivery

Requirements:

  • Strong knowledge of Windows and macOS operating systems
  • Experience troubleshooting hardware, software, and networking issues
  • Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop)
  • Basic understanding of ITIL principles and incident management processes
  • Excellent communication skills, both written and verbal
  • Ability to work independently and prioritize tasks effectively

About the Role:

This is an exciting opportunity for a skilled technical professional to join our team and contribute to delivering exceptional IT services to our customers.

What We Offer:

  • Competitive salary
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

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