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Tech Support Engineer

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Mumbai, Maharashtra, India Atrina Technologies Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Overview

Atrina Technologies Pvt Ltd is seeking a motivated Level 1 Tech Support professional with foundational skills in database management, API testing, and manual quality assurance. The role involves providing first-level technical support, troubleshooting software and database issues, collaborating with developers, and executing manual testing to ensure product quality. This onsite position in Goregaon, Mumbai requires strong communication skills, a customer-centric mindset, and the ability to work under pressure within a collaborative team environment.

Key Responsibilities

  • Act as the first point of contact for customer technical support issues.
  • Troubleshoot and resolve customer issues related to software applications, APIs, and databases.
  • Collaborate with the development team to reproduce and diagnose customer-reported issues.
  • Provide timely updates to customers and ensure customer satisfaction by addressing their concerns.
  • Perform manual testing for web applications, APIs, and database-driven software.
  • Execute test cases and report any defects or issues found during testing.
  • Use API testing tools like Postman and Swagger to perform API validations.
  • Collaborate with developers to track and resolve software bugs.
  • Work with the QA team to ensure products meet functional and non-functional requirements.
  • Maintain proper records of issues, solutions, and testing results.
  • Document procedures, test cases, and common troubleshooting steps for internal use.

Requirements

  • Intermediate database knowledge: Ability to write and understand basic SQL queries to troubleshoot and verify data-related issues.
  • Familiarity with API testing tools like Postman and Swagger for manual API testing.
  • Solid understanding of manual testing processes, including test case creation, defect tracking, and test execution.
  • Excellent communication skills to convey technical issues clearly to non-technical customers and team members.
  • Customer-centric mindset with empathy to address customer pain points effectively.

Job Type: Full-time

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: In person